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phlandriau
Newbie
496 Views
Message 1 of 36

Wifi not letting me connect to Yi Home Camera server

Hi there,

 

I used a yi home camera at home and as of last night, I can't connect to the yi home app anymore, if I turn off my wifi and go on 4G I connect without any issue but it seems my Wifi is now blocking it, I've tried resetting, restarting, turning firewall on and off, disabling and re-enabling port clamping and it still won't connect. 

Please help!

35 REPLIES
phlandriau
Newbie
491 Views
Message 2 of 36

Re: Wifi not letting me connect to Yi Home Camera server

Also, I use a repeater in my house (using power lines) and I think the error occured when I moved my ipad (that was connected and streaming the yi home camera) from the router to near the repeater. I then was only able to connect from my phone by going on 4G and then switching to wifi once connected to the stream.

0 Ratings
Distinguished Sage
Distinguished Sage
490 Views
Message 3 of 36

Re: Wifi not letting me connect to Yi Home Camera server

Welcome to this user forum.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Also try separating and renaming the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

Some home hubs do not like a device connecting to a wireless access point, and then re-connecting to the home hub wireless, without physically unplugging the wireless access point (powerline) from the home hub.

I think it was related to the hardware version, (a) or (b).

 

 

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
phlandriau
Newbie
471 Views
Message 4 of 36

Re: Wifi not letting me connect to Yi Home Camera server

Hi Keith,

 

I've tried all of the above and I stil can't connect to the yi home app while on Wifi.

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phlandriau
Newbie
460 Views
Message 5 of 36

Re: Wifi not letting me connect to Yi Home Camera server

This issue is also only with the yi home app, my phone connects fine to other apps on wifi.

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phlandriau
Newbie
457 Views
Message 6 of 36

Re: Wifi not letting me connect to Yi Home Camera server

This issue is also only with the yi home app, my phone connects fine to other apps on wifi.

I can't seem to load their site on my laptop either: http://www.xiaoyi.com/  it says the server ip could not be found.

0 Ratings
typhoon72
Newbie
433 Views
Message 7 of 36

Re: Wifi not letting me connect to Yi Home Camera server

See my thread here > DNS issues

Did you get any further with this. Unfortunaltey I've hit a brick wall with BT support.

0 Ratings
David34
Aspiring Contributor
413 Views
Message 8 of 36

Re: Wifi not letting me connect to Yi Home Camera server

I'm having the same problem only mines with NetSee CCTV camera app it was working fine until the 10th of December
Cant connect to app with WiFi but can on 4g but the camera's on same WiFi are off line can't get them to connect yet I can view cameras at another property that are connected to talk talk broadband
0 Ratings
tom5739
Beginner
372 Views
Message 9 of 36

Re: Wifi not letting me connect to Yi Home Camera server

I've been having this same issue today. 

It appears BT has lost some routes to China where a number of the Xiaoyi servers are hosted.  Not sure how widespread this is but it is affecting connectivity to more than one IP range.  

With the cameras unable to hit these servers (e.g. api.xiaoyi.com) their pairing process fails.  There is also no connectivity to the DNS servers that serve the xiaoyi.com domain (ns1.alidns.com / ns2.alidns.com) so the apps cannot lookup api.eu.xiaoyi.com which causes logins to the apps to fail.  All of these hosts (api.xiaoyi.com, api.eu.xiaoyi.com, ns1.alidns.com, ns2.alidns.com) are reachable from both my Vodafone and O2 mobile 4G connections.  If I activate a hotspot on my phone and try to pair the cameras using that, they work fine, so it is definitely BT that is the issue.

DNS lookups:

 

# host api.xiaoyi.com 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases: 

api.xiaoyi.com has address 139.129.76.123

 

And:

# host ns1.alidns.com 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases: 

ns1.alidns.com has address 106.11.211.61
ns1.alidns.com has address 106.11.141.121
ns1.alidns.com has address 140.205.41.21
ns1.alidns.com has address 106.11.141.111
ns1.alidns.com has address 140.205.81.11
ns1.alidns.com has address 140.205.41.11
ns1.alidns.com has address 106.11.211.51
ns1.alidns.com has address 140.205.81.21

Pings from BT broadband connection:

# ping 139.129.76.123
PING 139.129.76.123 (139.129.76.123) 56(84) bytes of data.
^C
--- 139.129.76.123 ping statistics ---
8 packets transmitted, 0 received, 100% packet loss, time 7038ms

and:

# ping 106.11.211.61
PING 106.11.211.61 (106.11.211.61) 56(84) bytes of data.
^C
--- 106.11.211.61 ping statistics ---
7 packets transmitted, 0 received, 100% packet loss, time 6033ms

Pings when tethered to Vodafone 4G:

$ ping 139.129.76.123
PING 139.129.76.123 (139.129.76.123): 56 data bytes
64 bytes from 139.129.76.123: icmp_seq=0 ttl=80 time=405.380 ms
64 bytes from 139.129.76.123: icmp_seq=1 ttl=80 time=573.025 ms
64 bytes from 139.129.76.123: icmp_seq=2 ttl=80 time=468.683 ms
64 bytes from 139.129.76.123: icmp_seq=3 ttl=80 time=407.993 ms
^C
--- 139.129.76.123 ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 405.380/463.770/573.025/67.973 ms

and:

$ ping 106.11.211.61
PING 106.11.211.61 (106.11.211.61): 56 data bytes
64 bytes from 106.11.211.61: icmp_seq=0 ttl=40 time=385.544 ms
64 bytes from 106.11.211.61: icmp_seq=1 ttl=40 time=352.525 ms
64 bytes from 106.11.211.61: icmp_seq=2 ttl=40 time=351.552 ms
64 bytes from 106.11.211.61: icmp_seq=3 ttl=40 time=438.423 ms
64 bytes from 106.11.211.61: icmp_seq=4 ttl=40 time=357.579 ms
^C
--- 106.11.211.61 ping statistics ---
6 packets transmitted, 5 packets received, 16.7% packet loss
round-trip min/avg/max/stddev = 351.552/377.125/438.423/33.074 ms

Anyone able to do a more comprehensive test of a broad range of Chinese IP addresses?

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David34
Aspiring Contributor
361 Views
Message 10 of 36

Re: Wifi not letting me connect to Yi Home Camera server

Hi Tom I'd come to the same conclusion that it had to be sumthing like that good to know someone else had the same idea.
The problem know is what's bt going to do about it knowing them nothing
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