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Message 1 of 16

Wifi not working

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So the wifi was not working, we rang up bt and had it reset which worked on all phones/ apple devices and the fire stick however I have just gone to connect the samsung tv and it has made my phone wifi hardly work( only youtube is fast, internet very slow and tiktok not working at all) it is like the tv is making the wifi not work?? 
 
the fire tv stick is also not working now, it says the wifi is connected but has no internet 

before the tv drained all the other wifi and everything seemed to be working fine i was on xbox for a while in a party chat (so everything working fine) then I kept getting kicked out the party and my ethernet/wired internet wasnt working which meant I had to use the wireless wifi but never had a problem with anything to do with the ethernet until now. 

anyone know how to solve this 

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Message 2 of 16

Re: Wifi not working

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have you turned of smart setup  

 

Turn Off smart setup

 

 

 

 



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Message 3 of 16

Re: Wifi not working

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Thanks for replying, Im not sure but when I try type the numbers 192.168.1.254 it says cant connect to server

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Message 4 of 16

Re: Wifi not working

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you need to be connected to your home network and then enter 192.168.1.254 into your address bar



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Message 5 of 16

Re: Wifi not working

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Yes I am connected to the wifi on my ipad, phone and laptop and none of them can access that site 

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Message 6 of 16

Re: Wifi not working

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try

http://192.168.1.254/



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Message 7 of 16

Re: Wifi not working

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This still doesnt work

82AEAFFB-FDCA-47DE-88DD-A2363B82ABAC.png

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Message 8 of 16

Re: Wifi not working

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Can you access the page with a device connected to the hub by Ethernet?

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Message 9 of 16

Re: Wifi not working

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Which version of the hub are you using or are you using 3rd party router



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Message 10 of 16

Re: Wifi not working

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The website wont load with an ethernet cable either and i have bt smart hub 2

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