Which BT Home hub do you have? There have been reported issues with the Home hub 6.
BT do not guarantee wireless connections, so they would not accept that as a valid reason to cancel.
What sort of speed do you get if you connect your laptop to the home hub using an Ethernet cable, and using this test page?
How does that compare with the expected results for your property?
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
We have the Home hub 6.
Thanks for both those links. The speed we are getting with the laptop connected to the hub is 18.78Mbps.
I ran the availability checker. I don't fully understand the results so have just copied and pasted what came up!
Have you any ideas on how this can get sorted out? The internet seems to be getting worse every day as now it is barely working on my phone.
Really appreciate your help!