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Trenthmfolk
Beginner

on ‎19-01-2018 21h56

2,312 Views
Message 1 of 2

Windows Cannot Connect To This Network - Home Hub 6 - Solved

I received my new Home Hub 6 and connected Windows 10 Laptop, iPhones, iPads, Fire TV Sticks and Consoles without any problems, but my old Windows 7 desktop refused to connect, no matter what I did. 

 

The solution was to access the router via my phone's safari browser using the IP address 192.168.1.254 and admin password.

 

Go into the wifi settings and change the 'seperate bands' setting from 'off' to 'on' for 5ghz and 2.4ghz.

 

Change the 2.4ghz channel from '1 (smart)' to 'channel 6'.

 

Save the settings then change the the 'seperate bands' setting from 'on' to 'off' and save once more.

 

The desktop then saw one network and connected to it with no problems. 

 

 

Hope this helps someone! 

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imjolly
Distinguished Sage
Distinguished Sage

‎19-01-2018 22h42 - edited ‎19-01-2018 22h43

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Message 2 of 2

Re: Windows Cannot Connect To This Network - Home Hub 6 - Solved

That's a standard fix for wifi problems with hh6 and is posted many times on the forum. Normally you would leave the 2.4/5ghz networks split not join them again. I would normally suggest to select channels annually by turning auto select off

 

posting solution again can't do any harm



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