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Plunket
Beginner
905 Views
Message 101 of 175

Re: Windows update/activation blocked on our BT connection..

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I'm also having issues with connecting to Microsoft Windows Updates on my Windows 10 PC and my Xbox cannot connect to Microsoft Services for downloading apps and games either.

I've read that this happened on a large scale across various countries affecting many people over the last couple of days. 

It's been noted that BT and Comcast have caused it and it's something to do with DNS servers and that it's not Microsofts fault.

Well I'm at a loss because not only have I restsrted my BT Hub 6 Router which made no difference,  I also changed my DNS servers in Windows to Google Public DNS of 8.8.8.8 and that still didn't get me connected to Microsoft Windows Update so is this all a problem at Microsofts end?

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Distinguished Guru
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Message 102 of 175

Re: Windows update/activation blocked on our BT connection..

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All the reports indicate it's a Win10 bug, nothing to do with end ISPs.

Where has it been noted that Comcast and BT caused it?

 

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lowei
Expert
848 Views
Message 103 of 175

Re: Windows update/activation blocked on our BT connection..

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I would love some information regarding if,what,when,where,who, is responsible for this unbelievable episode???
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splash3313
Aspiring Contributor
820 Views
Message 104 of 175

Re: Windows update/activation blocked on our BT connection..

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BT own comcast it's the DNS that is being used, people like yourself should check facts before telling me I'm wrong. It's the DNS fault. BT is far bigger than what people say. BT own most landlines is true. Companies like plus net use BT lines to run there service. I wish you check your fact before posting
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-Richie-
Expert
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Message 105 of 175

Re: Windows update/activation blocked on our BT connection..

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@splash3313wrote:
BT own comcast 
I wish you check your fact before posting

Erm Smiley Tongue

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Stompa
Contributor
741 Views
Message 106 of 175

Re: Windows update/activation blocked on our BT connection..

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@Plunketwrote: Well I'm at a loss because not only have I restsrted my BT Hub 6 Router which made no difference,  I also changed my DNS servers in Windows to Google Public DNS of 8.8.8.8 and that still didn't get me connected to Microsoft Windows Update so is this all a problem at Microsofts end?

Try changing your IPv6 DNS as well as IPv4:

https://developers.google.com/speed/public-dns/docs/using

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rowleymile
Beginner
713 Views
Message 107 of 175

Re: Windows update/activation blocked on our BT connection..

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phantom-fluff
Beginner
566 Views
Message 108 of 175

Re: Windows update/activation blocked on our BT connection..

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Thank you rowleymile, you are a life saver. The IPv4 change alone didn't work for me and I couldn't find it for the IPv6 ... thanks to your link I have now changed both and the updates are rolling in !!!  

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EdSurrey
Aspiring Contributor
545 Views
Message 109 of 175

Re: Windows update/activation blocked on our BT connection..

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I, too, have had to change to the Google DNS settings to be able to install Windows updates, but now a more menacing error has evolved, my memory stick in the USB slot (BTHub 6) cannot be found. I changed it back to the blank BT settings and it’s now accessible, but, of course, the updating error has reappeared.

Come on BT do something about this.

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bingefeller
Aspiring Expert
515 Views
Message 110 of 175

Re: Windows update/activation blocked on our BT connection..

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This is pretty ridiculous.  Still no official work from BT on what's happening.  A lot of users aren't confident enough to mess with the DNS settings of their OS so that workaround wont work for the majority of people.  

EDIT:   Apparently BT only found out about this yesterday (2nd February)  

https://bt.response.lithium.com/portal/conversation/4639539

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