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Hildener
Beginner
1,019 Views
Message 111 of 175

Re: Windows update/activation blocked on our BT connection..

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IT Is absolutely ridiculous.This situation will result in many people finding that the machine they are using will be wide open to virus and hacking etc.It seems that comcast in the USA have sorted this DNS problem and they use BT DNS servres!Anyway may i suggest that everyone on here contact BT @ the Following Landline 08001114567 or Mobile 03301234567 or fill out a complaint form by email.Then Maybe they just might take this Failure of duty of care to the Customer Seriously.In the meantime stay with Google's DNS Server.

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ChristopherPovey
Aspiring Expert
1,008 Views
Message 112 of 175

Re: Windows update/activation blocked on our BT connection..

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This is odd. I switched my Windows 10 PC to the Google DNS and updates worked fine. Yesterday I reverted my DNS to my routers address and today Windows Update still works! I don't get why people are still having issues?

Win10 Update Working.png

 

Chris.
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gsxrguy46
Contributor
987 Views
Message 113 of 175

Re: Windows update/activation blocked on our BT connection..

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Your wasting your time. This first reared it's head on the 29th January. I found this thread on the 30th and we have had one BT moderator post on the same day and nothing since. I rang and complained on the Friday 1st February, not because I could not avail of the workaround (been using the Google DNS for a couple of days now) but because of the hapless victims who are not even aware that there was a problem.

Some people have tried making light of this situation but the implications (especially the now close approaching 5 day old virus defintions for windows defender) for some people could be dire.

Now if some of us regular users like ourselves have knnown about the issue since the 29th January it would seem we would be better working for BT than their own tech support.

Don't know whether to laugh or cry at this point the situation is so farcical.

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Hildener
Beginner
965 Views
Message 114 of 175

Re: Windows update/activation blocked on our BT connection..

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Yes it is indeed a Ludicrous situation and as you rightly say so dire if people using Defender don't know what is happening.And it may well seem like a waste of Valuable Time.But the more people who Complain the Better the chance that someone will take this Matter seriously within BT.They are Happy to Take our Money!So Ring Email and Tweet until Someone Take's some Action.Otherwise Vote with your Money and find another ISP.

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HackneyMan
Contributor
964 Views
Message 115 of 175

Re: Windows update/activation blocked on our BT connection..

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I agree. I reported a few days ago that I changed my settings to the Google DNS and then obtained all the available updates (including Apps from the store). I then changed back to the default settings. Since then it has worked perfectly on the default settings. Not sure why but changing to the Google DNS and back again seems to force the Hub to get new settings that resolved the issue. Yesterday I did an experiment by resetting my Hub and then found that the update service stopped working again. I then went through the routine to change the DNS setting and then back to defaults and it started working again. It would be very useful if BT could respond on this forum and explain why this is happening.

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Hildener
Beginner
949 Views
Message 116 of 175

Re: Windows update/activation blocked on our BT connection..

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Yes I find that when you go back from Google's DNS that it works ok on the BT server for maybe a few hours.But then the Error just occurs again so in the meantime i Have left my main machine on Google.And check on the Laptop to see if BT have sorted this!.Thank goodness i bought a Chromebook a Liittle time ago.It's Secure Thankfully.

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Fear
Aspiring Contributor
926 Views
Message 117 of 175

Re: Windows update/activation blocked on our BT connection..

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Looks like Windows have come out admitting they're at fault! It was happening across the world.

Any one else read this? https://www.windowslatest.com/2019/02/02/windows-update-and-microsoft-store-coming-back-online/

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Alan_F
Aspiring Contributor
898 Views
Message 118 of 175

Re: Windows update/activation blocked on our BT connection..

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Come on BT. This silence is not acceptable.

If you know what the problem is - tell us! If you don't then tell us that.

If it is not your problem then who's is it? 

Just changing to Google DNS may be a short term fix for some but it is not acceptable to just say "Try this"

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Distinguished Guru
676 Views
Message 119 of 175

Re: Windows update/activation blocked on our BT connection..

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@Hildenerwrote:

It seems that comcast in the USA have sorted this DNS problem and they use BT DNS servres!


Where does it say Comcast use BT DNS servers? Their IP structured is completely different.

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phantom-fluff
Beginner
629 Views
Message 120 of 175

Re: Windows update/activation blocked on our BT connection..

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This is the responce I got from BT today .... "sorry to hear you're having trouble with this. We are not sure yet if this is a BT issue, however we've reported it to our technical team and we're waiting for them to respond. In the meantime it is possible to complete the updates by using Google DNS serves instead. If you contact the Microsoft support team they should be able to advise on how to do this. ^David - BT_UK Team" .... reads, pass the buck, why suggest i ask Microsoft, why can't they just add the information, or is this beyond them?

 

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