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miller1
Aspiring Contributor
731 Views
Message 41 of 175

Re: Windows update/activation blocked on our BT connection..

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Cannot believe no answer here from BT. Do they not monitor????. 

When will they fix as it is the weekend

Tony

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petlevo_con
Beginner
719 Views
Message 42 of 175

Re: Windows 10 - Windows Update unable to connect to internet

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I have the same issue with my laptop and desktop. Connected them both to Plusnet and Sky routers and the windows update service worked every time. I then Contacted BT Support and they stated they have never heard of this issue! As both of my computers worked on Sky and Plusnet, it must be a BT issue!!!!!
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gsxrguy46
Contributor
707 Views
Message 43 of 175

Re: Windows update/activation blocked on our BT connection..

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Just been on the phone to customer complaints explaining the issue. Spoke to a very nice guy who god help him had to listen to me moan about the problem for 20 minutes. Anyway, he has noted down everything I has said that he will be escalating the issue for me. Maybe everyone else should excercise their right to complain.

Numbers to

ring below:

From a landline: 0800 111 4567
From a mobile: 0330 123 4567

 


 

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gspearson
Expert
700 Views
Message 44 of 175

Re: Windows update/activation blocked on our BT connection..

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A moderator will pick this up soon, I am sure.  That is the best route to getting this addressed. Phoning never reaches the core.

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gsxrguy46
Contributor
686 Views
Message 45 of 175

Re: Windows update/activation blocked on our BT connection..

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One bee sting is an annoyance, but a hundred can kill you......

Not everyone is even going to know there is a problem at the moment. Just because a few of us have actually noticed, is nothing in the grand scheme of things, god knows how many hundreds of thousands dont even know they have a problem yet. 

A moderator posted yesterday and there has been nothing since, no updates, no explainations.

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lowei
Expert
608 Views
Message 46 of 175

Re: Windows update/activation blocked on our BT connection..

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Really don’t understand what the big deal is?
It’s not the end of the world?
If you think the problem is going to ????? Ring BT
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gsxrguy46
Contributor
588 Views
Message 47 of 175

Re: Windows update/activation blocked on our BT connection..

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Like you say it's no big deal. We can work around it with manual DNS entry and carry on as usual. In theory I agree with you entirely.

On the other hand we all pay for a service and are entitled to a certain level of performance for the service we pay for. 

So how about an official update as to when this is likely to be fixed? Do you think that's too much to ask for?

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Tranon
Beginner
572 Views
Message 48 of 175

Re: Windows update/activation blocked on our BT connection..

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Thank goodness I have just found this post on the forum.

I too have several PC's that have the same problems and have wasted two days trying to sort out the problem myself and speaking to microsoft who dont seem to be aware of the problem. They also got me to reloaded windows with an iso that they remotely downloaded on my PC. They gave up and told me a technical expert will call me back tomorrow. I think I will be telling him/her what the problem is!  

ZooBurner
Aspiring Expert
538 Views
Message 49 of 175

Re: Windows update/activation blocked on our BT connection..

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Whay really annoys me about this is that they clearly know there is a problem, it's even reported on tech sites .

https://news.softpedia.com/news/windows-update-not-working-you-re-not-alone-524777.shtml?utm_source=...

https://www.isitdownrightnow.com/update.microsoft.com.html

https://news.softpedia.com/news/microsoft-aware-of-windows-update-bug-fix-possibly-rolled-out-quietl...

Instead of sayiing they have a problem they waste everyones time with solutions they know likely will not work why don't they just admit they either dont know what the solution is, or that they are working on it.  Tell support staff to admit there is a problem instead of wasting thousands of hours of our joint time.

 

lowei
Expert
506 Views
Message 50 of 175

Re: Windows update/activation blocked on our BT connection..

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So if we or anybody else has a problems because of not being able to get a update when we should be able to do ... what do we do about it???
Really don’t know about the legality about it?!
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