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Mitchell10123
Beginner
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Message 1 of 4

Wireless Dropouts, Hub Keeps Restarting

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A few days ago my hub started restarting much more frequently on its own and also my wireless keeps dropping out. This makes it very hard for gaming or simply watching videos when it does this. It is very bothersome. The connection hasn't been slow, my ping, download and upload speeds have been fine, but this problem persists and I do not know why.

 

Here is my helpdesk. What has actually come to my attention is the amount of noise and attentuation, however my connection is absolutely fine and the line is fine too, so I don't think this is the problem. 

 

I am quite sure that my drops are nothing to do with DCHP renewing the leases on my devices' IP addresses too, as the logs do not show that.

 

Could someone help me please? Thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Wireless Dropouts, Hub Keeps Restarting

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The first thing to do is to factory reset the home hub, this fixes many issues.

 

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

 

Remember to disable smart setup again afterwards.

 

Recent firmware changes seem to have corrupted the configuration.

 

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Mitchell10123
Beginner
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Message 3 of 4

Re: Wireless Dropouts, Hub Keeps Restarting

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I tried a factory reset, unfortunately this didn't work.

 

 

Edit:

 

I've just done it again and disabled smart setup, also it asked me to update the firmware after which I said no to, which it didn't ask me last time. I'll keep you updated.

 

Edit 2:

 

Nope, hasn't worked. Still dropping out unfortunately.

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Mitchell10123
Beginner
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Message 4 of 4

Re: Wireless Dropouts, Hub Keeps Restarting

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Update:

 

Spoken to BT on the phone, the hub was faulty. They're sending a new one.

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