I’ve just received a cold call from someone claiming to be from BT. He was trying to sell me a free upgrade “to fibre”. When I told him fibre wasn’t yet installed in my street, he contradicted me and said according to the system, it was. I said that I could see with my own eyes that it had not been installed in my street yet.
He then changed tack and said it was fibre to the cabinet and from there would be wireless. Mobile reception in my area is terrible so why would I want an inferior service to the wired one I have at the moment? I can't find any reference to such a system on the BT website - please could someone point me to it?
Solved! Go to Solution.
I submitted a complaint to BT and just had a call from BT on 08003289393 in response. Apparently BT utilises a third party to cold call their customers offering this free upgrade (but it's not wireless from the cabinet but copper wire). I asked them to give their third party contractor a kick up the a**e to ensure they are factually correct and, for example, provide the last four digits of the account number to verify their bone fide.
They did send me an email from a BT domain name and didn't ask for any financial or other details from me so it does appear to be genuine after all.