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Tominem85
Beginner
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Message 1 of 13

Xbox one X wont connect via Ethernet

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I've just purchased an xbox one x to replace my OG xbox one and I'm having some issues connecting it to the internet using ethernet. 

I'm using the exact same ethernet cable which was previously plugged into my Xbox and worked fine, but in the xbox one it connects for a couple of seconds, then shows the not connected message. 

I've tried rebooting everything, changing which ethernet port I'm using but I get the same result every time. 

Cable is fine as I've tested on other devices. 

I've disabled smart setup to no avail. 

I've got a BT smarthub, but not sure what model.

Wifi works fine, but I want to use a cable to ensure there's no interference and I'm getting the fastest speeds possible. 

Any advice would be appreciated 🙂

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12 REPLIES 12
PaddyB
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Message 2 of 13

Re: Xbox one X wont connect via Ethernet

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Hi @

Welcome to the Community and thank you for posting. If you haven't already tried you could try factory resetting the Hub. Once you have done that you'll need to turn off the Smart Setup again.

Please give that a go and let me know how you get on?

Thanks

PaddyB

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Tominem85
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Message 3 of 13

Re: Xbox one X wont connect via Ethernet

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Hi Paddy, thanks for the quick reply.
I've completed a factory reset, re-disabled smart setup, and I'm still getting the exact same issue.
When I'm in the network settings on the xbox it shows the wired connection for a moment with "all services available", then reverts to "not connected" or ipv4 - getting Nat info/service info unavailable, then back to online again briefly. Very frustrating.

 

edit: after sitting and watching it connect and disconnect for 5+ mins it is now showing

Wired

ipv4 & ipv6

Nat type :open

all services available

and seems to be stable....scratch that, just gone not connected again 😞 

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RobbieMac
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Message 4 of 13

Re: Xbox one X wont connect via Ethernet

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Thanks for posting back @Tominem85

Strange one!  Have you tried an alternative ethernet cable out of curiosity?  Also, use the ethernet cable you have connected on another device to see if it works on that?  Case of trial and error more than anything.

Cheers,

Robbie

 

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Tominem85
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Message 5 of 13

Re: Xbox one X wont connect via Ethernet

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It's the same ethernet cable I used with my xbox one which worked fine.
I do have another cable I can test just to eliminate that as a possible issue.
Currently showing connected again, but only ipv4..
nope, now ipv 4 & 6
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Keith_Beddoe
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Message 6 of 13

Re: Xbox one X wont connect via Ethernet

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@Tominem85 

What may help, is configuring the Xbox with a static IP address.

See Using static IP addresses on your home network

There is also a link at the bottom of that page to do with the Xbox.

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Tominem85
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Message 7 of 13

Re: Xbox one X wont connect via Ethernet

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Set the box to a static IP and still getting the exact same issues.
Also tried a different Ethernet cable. No dice. Same behaviour
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RobbieMac
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Message 8 of 13

Re: Xbox one X wont connect via Ethernet

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@Tominem85,

Thanks for posting back and for trying the different cable.

Can you test the cables on a different device now to check if they're working.  It's unlikely that both the cables are faulty.  If the cables work on another device this would point to an issue with the Xbox I'm afraid.

Cheers,

Robbie

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Tominem85
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Message 9 of 13

Re: Xbox one X wont connect via Ethernet

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Hey Robbie,
Both cables have been working on other devices.
I'm not convinced it's an issue with the xbox as there seems to be other threads about connectivity issues with xbox one x and Bt routers. Just looking through the logs, the router seems to be doing all sorts of odd stuff despite no network changes happening. It mentions ethernet ports being plugged in and out, and rules changing constantly. Not sure if it's any help posting logs here?
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Keith_Beddoe
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Message 10 of 13

Re: Xbox one X wont connect via Ethernet

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@Tominem85 wrote:
It mentions Ethernet ports being plugged in and out, and rules changing constantly. Not sure if it's any help posting logs here?

That would indicate a duplex mismatch issue, where the two interfaces cannot establish a common rate.

https://en.wikipedia.org/wiki/Duplex_mismatch

Do you have a spare Ethernet switch that you can interpose between the home hub and the Xbox?

That usually cures the problem.

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