I've just purchased an xbox one x to replace my OG xbox one and I'm having some issues connecting it to the internet using ethernet.
I'm using the exact same ethernet cable which was previously plugged into my Xbox and worked fine, but in the xbox one it connects for a couple of seconds, then shows the not connected message.
I've tried rebooting everything, changing which ethernet port I'm using but I get the same result every time.
Cable is fine as I've tested on other devices.
I've disabled smart setup to no avail.
I've got a BT smarthub, but not sure what model.
Wifi works fine, but I want to use a cable to ensure there's no interference and I'm getting the fastest speeds possible.
Any advice would be appreciated 🙂
Solved! Go to Solution.
Welcome to the Community and thank you for posting. If you haven't already tried you could try factory resetting the Hub. Once you have done that you'll need to turn off the Smart Setup again.
Please give that a go and let me know how you get on?
Hi Paddy, thanks for the quick reply.
I've completed a factory reset, re-disabled smart setup, and I'm still getting the exact same issue.
When I'm in the network settings on the xbox it shows the wired connection for a moment with "all services available", then reverts to "not connected" or ipv4 - getting Nat info/service info unavailable, then back to online again briefly. Very frustrating.
edit: after sitting and watching it connect and disconnect for 5+ mins it is now showing
ipv4 & ipv6
Nat type :open
all services available
and seems to be stable....scratch that, just gone not connected again 😞
Thanks for posting back @Tominem85
Strange one! Have you tried an alternative ethernet cable out of curiosity? Also, use the ethernet cable you have connected on another device to see if it works on that? Case of trial and error more than anything.
Thanks for posting back and for trying the different cable.
Can you test the cables on a different device now to check if they're working. It's unlikely that both the cables are faulty. If the cables work on another device this would point to an issue with the Xbox I'm afraid.
It mentions Ethernet ports being plugged in and out, and rules changing constantly. Not sure if it's any help posting logs here?
That would indicate a duplex mismatch issue, where the two interfaces cannot establish a common rate.
Do you have a spare Ethernet switch that you can interpose between the home hub and the Xbox?
That usually cures the problem.