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Crismass9
Beginner
124 Views
Message 11 of 18

Re: Yale Smart Alarm System set up.

That’s what Yale have told me. When I give them the serial number they should be able to see that it is online. At the moment it isn’t. 

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Distinguished Sage
Distinguished Sage
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Message 12 of 18

Re: Yale Smart Alarm System set up.

Is the top LED on the Yale device green?

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Distinguished Sage
Distinguished Sage
111 Views
Message 13 of 18

Re: Yale Smart Alarm System set up.

If you haven't already done so, disable UPnP on the BT hub.

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Crismass9
Beginner
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Message 14 of 18

Re: Yale Smart Alarm System set up.

No it’s currently red which is armed. I can’t unarm it. 

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Distinguished Sage
Distinguished Sage
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Message 15 of 18

Re: Yale Smart Alarm System set up.

I must be looking at the manual for a different model, the armed status is the bottom LED on the manual I'm looking at. Which PRECISE model do you have.

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Crismass9
Beginner
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Message 16 of 18

Re: Yale Smart Alarm System set up.

Sorry that’s is correct. The manual I have is the one you’re using SR-310/320/330/340

the bottom Led is the only one on, which is red. No other LED is on 

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Distinguished Sage
Distinguished Sage
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Message 17 of 18

Re: Yale Smart Alarm System set up.

I'm not using any, I'm just Googling for the manual.

There is no mention of port forwarding in the manual, and unless the top LED is green it wouldn't do anything anyway. Can you try connecting to a different LAN port on the BT hub and if that doesn't work, try a different Ethernet cable. It should just plug in and work.

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Distinguished Sage
Distinguished Sage
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Message 18 of 18

Re: Yale Smart Alarm System set up.

If you are unable to disarm the unit, it could be faulty as I wouldn't have thought it needed an internet connection in order to disarm it.

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