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sqwirral
Aspiring Contributor
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Message 1 of 31

Youtube issues today

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About half of Youtube vids won't load today. The page loads but the video is blank with a spinning loading animation, then eventually timing out to say an error occured.

 

Here's an example, does it work for anyone? https://www.youtube.com/watch?v=S4AldLr0ifs

(Actually the HTML5 version using Chrome does work but it takes a very long time to load, the Flash version in Firefox never loads)

 

I've tried the obvious stuff, rebooted hub, different computers, different DNS, etc. There's been an Openreach van outside today which usually results in something breaking, so...

 

One of the URLs I see Firefox failing to connect to in the status bar is "r6---sn-cu-ajtd.googlevideo.com", I can't manually ping it either.

 

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208197511001B
Aspiring Contributor
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Message 2 of 31

Re: Youtube issues today

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Hi

 

It's not you.

 

I have the same issue today. No Youtube Videos will play.

 

Firefox/W8.1

 

 

 

 

Distinguished Sage
Distinguished Sage
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Message 3 of 31

Re: Youtube issues today

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No issues here. Your link works fine in IE & Firefox.

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208197511001B
Aspiring Contributor
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Message 4 of 31

Re: Youtube issues today

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208197511001B
Aspiring Contributor
2,036 Views
Message 5 of 31

Re: Youtube issues today

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Youtube fine on Chrome not working on Firefox on BT Infinity.

 

How weird is that.

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zagnome
Aspiring Expert
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Message 6 of 31

Re: Youtube issues today

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I have to wait 20-30 seconds before the video starts to play. I see the same spinning animation as the OP. 

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208197511001B
Aspiring Contributor
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Message 7 of 31

Re: Youtube issues today

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Mine just times out using firefox.

 

 

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muddle
Newbie
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Message 8 of 31

Re: Youtube issues today

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Same problems here.

 

Here is the cause of the fault:

 

1. The sub-domain for googlevideo that is trying to load the content in my case is:

r2.sn-cu-ajtd.googlevideo.com

 

2. This resolves to:

31.55.184.109

 

3. This IP is owned by BT Internet (BT must have a hosting deal with YouTube)

inetnum:         31.55.184.0 - 31.55.187.255
netname:         BT-21CN-TMAN-V2
descr:           BT-21CN-TMAN-V2
country:         GB
admin-c:         BR2649-RIPE
tech-c:          BR2649-RIPE
status:          ASSIGNED PA
remarks:         Please send abuse notification to abuse@bt.net
remarks:         INFRA-AW
mnt-by:          BTNET-MNT
mnt-lower:       BTNET-MNT
mnt-routes:      BTNET-MNT
source:          RIPE # Filtered

 

4. This server is not responding to TCP SYN requests on port 443:

15 0.000000000 192.168.1.133 31.55.184.109 TCP 66 53209 > https [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=4 SACK_PERM=1

17 2.999040000 192.168.1.133 31.55.184.109 TCP 66 53209 > https [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=4 SACK_PERM=1

 

5. There are bad routes inside BTs network that is causing this:

Tracing route to 31.55.184.109 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    16 ms    16 ms    16 ms  31.55.187.204
  5     *        *        *     Request timed out.
  6    20 ms    19 ms    19 ms  31.55.184.32
  7    20 ms    20 ms    20 ms  31.55.184.33
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
..etc..etc..

 

6. Depending on the DHCP (dynamic) IP you have from BT will depend on which routes you take inside thier network.

 

This will work for some BT customers, and not for others.

Depending on the video, and where its hosted (inside BT or with Google directly) will depend on wether the content will load correctly.

 

7. Only BT can fix this problem.

 

8: Edit:  Restarting your router a few times might eventually give you an IP that has good routes to these destinations

Worked for me after TWO restarts  - first one didn't work, second one resolved it.

 

 

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Message 9 of 31

Re: Youtube issues today

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Any comment from BT when this is likely to be fixed?

L1NHH
Contributor
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Message 10 of 31

Re: Youtube issues today

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Same happening here no youtube video playing.

 

 

bt01.jpg

 

 

 

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