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Just_Liz
Contributor
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Message 1 of 3

all devices randomly dropping wifi

Hi 

 

I've started to get another problem with my WiFi thru HH5 

 

my devices have started to lose the WiFi signal . It's happening on my Android HTC, my macbook air and my ios devices .. iPad and iphone. I also noticed the sky box drop the connection too if accessing on demand content. I should add that the lights on my hub all stay a steady connected blue colour .

 

Is this an issue with all my devices or has something happened to my hh5 ?! 

 

Thanks 

Liz 

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: all devices randomly dropping wifi

have you turned of smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

have you split the 2.4 and 5ghz networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

have you set the lease time in the hub to 21 days instead of 1 day?



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Just_Liz
Contributor
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Message 3 of 3

Re: all devices randomly dropping wifi

Hi - Thanks for the reply

 

1. Yes

 

2. Yes

 

3. Not sure what that is but I'll look it up 🙂

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