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Dorsetgirl
Aspiring Contributor
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Message 1 of 5

broadband support

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Finding it so hard to get a resolution on low broadband speeds - today (5th time of contacting BT), chatting online to Tech person, am trying to reset Hub4 but my browser won't let me ... staff just drop out of the chat, like they really cannot be bothered to help anon-tech person.  BT will expect me to pay my bill tho'! 

So my query is ... if my browser won't let me access the hub to reset it, what do I do as I don't know how to download a different browser.

 

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imjolly
Distinguished Sage
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Message 2 of 5

Re: broadband support

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either just switch router off then after 1 min switch back on or you can do a facory reset by holding the recessed button on back for 20/30sec until lights flash  this will take you back to like hub was when you first received it



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Dorsetgirl
Aspiring Contributor
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Message 3 of 5

Re: broadband support

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Hiya, I have an issue with broadband speed since moving house and bringing my Hub 4 with me.  Will returning it to factory settings likely improve speeds as that is what I need?  thanks

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Dorsetgirl
Aspiring Contributor
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Message 4 of 5

Re: broadband support

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Well, using the reset button, download speed increased from 0.4 to 0.6 Mps and upload from 0.3 to 0.9!

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imjolly
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Message 5 of 5

Re: broadband support

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enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome



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