pingspikes
Beginner
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Message 1 of 5

bt ping spikes

hello i have been having ping issue with bt fibre broadband

wired connection

Ping only spikes when any device is using streaming services or downloading files

ping jumps from 5ms to 200ms

414.png

first ping test without loading any streaming services

second with loading streaming services

 

 

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4 REPLIES 4
Matt-S
Moderator-Retired
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Message 2 of 5

Re: bt ping spikes

Hi @pingspikes,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are experiencing ping spikes.

Are you trying to game online and watch a stream at the same time?

Thanks

Matt

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pingspikes
Beginner
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Message 3 of 5

Re: bt ping spikes

hi @Matt-S

No I'm not streaming videos while I'm gaming.

It spikes when my household member are using stream services or me.

thanks
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pingspikes
Beginner
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Message 4 of 5

Re: bt ping spikes

hi @Matt-S

No I'm not streaming videos while I'm gaming.

It spikes when my household member are using stream services or me.

thanks
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jk494
Aspiring Contributor
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Message 5 of 5

Re: bt ping spikes

Sounds the same as my fault. Search for FAST and do a speed check, whats the loaded latency?

The fault seems to be at the BT server end and the way it prioritises information, lots of postings on the community that all seem to be revolving around this common item.

 

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