cancel
Showing results for 
Search instead for 
Did you mean: 
dougjard
Aspiring Contributor
161 Views
Message 1 of 7

business hub wifi slow

Been having speed issues with new hub to laptop Am only getting 30mbs or so HH5 was double so had bright idea plug in ethernet cable Instant 72mbs So why wifi slow on two laptops? Speed varies from low teens to high 30s on a good day new hub in same place as previous hub 1m from laptop

 

0 Ratings
Reply
6 REPLIES 6
Distinguished Sage
Distinguished Sage
156 Views
Message 2 of 7

Re: business hub wifi slow

Are you a business user?

0 Ratings
Reply
dougjard
Aspiring Contributor
134 Views
Message 3 of 7

Re: business hub wifi slow

No home user 

Son has just done speed check on ipad 13mbs! pointing to hum issue am going to try new channel

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
128 Views
Message 4 of 7

Re: business hub wifi slow

Not sure if the business hub is the same as the home hub, but on the home hub these are the steps to take.

Try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 
Also try separating and renaming the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

If its like the home hub, then you only have a choice of three of the available 13 wireless channels, so if they are all congested, then you are stuck.

 

 

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
127 Views
Message 5 of 7

Re: business hub wifi slow

Can you post stats from hub and the run btspeedtester and when first test completes run diagnostic test and post results remember must be done with Ethernet connection.  

http://speedtest.btwholesale.com/



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
125 Views
Message 6 of 7

Re: business hub wifi slow

@imjolly

@dougjard has already said that its fine on Ethernet, 72Mbs.

0 Ratings
Reply
dougjard
Aspiring Contributor
116 Views
Message 7 of 7

Re: business hub wifi slow

Speed test results

Download 32.78mbs

Upload speed 16.04

Ping 0.00

Log

Product name:

Business Smart Hub

Serial number:

+088315+NQ81793497

Firmware version:

SG4B1B008198

Firmware updated:

18-Sep-2018

Board version:

1.0

Gui version:

1.91.5

DSL uptime:

8 Days, 20 Hours 47 Minutes 17 Seconds

Data rate:

20.00 Mbps / 74.00 Mbps

Maximum data rate:

28536 / 83527

Noise margin:

15.3 dB / 8.4 dB

Line attenuation:

0 dB / 12.5 dB

Signal attenuation:

0 dB / 12.5 dB

VLAN id:

101

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

60 GB Uploaded / 98 GB Downloaded

Broadband username:

green-light@service.btclick.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTBHub6-WXH8

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTBHub6-WXH8-5ghz

5 GHz wireless channel:

Channel 36

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 2

Firewall:

On

MAC address:

28:9E:FC:A2:49:6F

Software variant:

-

Boot loader:

9.2.0

 

0 Ratings
Reply