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Message 1 of 14

can't sign up to FTTP

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Openreach installed fibre on the poles along our road about a year ago. In the Spring their contractor fitted the node thingies on various poles all along the road (there's only about 10 houses along a road a mile long) 

 

Subsequently the bottom of the road (in one postcode) now can order FTTP, but the rest of the road (in another postcode) can't, even thought the infrastructure is in place in both. I checked with the chap connecting up a house at the end last week and he confirmed that there was no physical reason why half the road couldn't be connected.  We just had to order it, he said.  But the availabiloity checker for our postcode still says "in scope"

 

What can I do?

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Message 2 of 14

Re: can't sign up to FTTP

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Can you run the dsl checker and publish the results 

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Message 3 of 14

Re: can't sign up to FTTP

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BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange

ADSL Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date








Left in Jumper
WBC ADSL 2+ Up to 2.5 -- 1 to 4 Available -- -- -- --
WBC ADSL 2+ Annex M Up to 2.5 Up to 0.5 1 to 4 Available -- -- -- --
ADSL Max Up to 2 -- 1 to 3.5 Available -- -- -- --
WBC Fixed Rate 1 -- -- Available -- -- -- --
Fixed Rate 1 -- -- Available -- -- -- --

Other Offerings








Availability Date








ADSL Multicast -- -- -- Available -- -- -- --

Premise environment


Status
Bridge Tap U
VRI N
NTEFaceplate N
Last Test Date 18-05-2017

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market A Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 29-Feb-2016; the Formal Retirement date for IPstream is from 31-Dec-2016.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest.
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Message 4 of 14

Re: can't sign up to FTTP

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Not sure how this helps as it just confirms that I can't order fibre, despite it being technically and physically there.
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Message 5 of 14

Re: can't sign up to FTTP

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Hi @Phil_Wales and thanks for posting.

 

Have you tried contacting the FTTP sales team? You can get them on 0800 587 4787. They should be able to check what the issue is with Openreach for you.

 

Cheers

 

David

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Message 6 of 14

Re: can't sign up to FTTP

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Thanks DavidM. Very useful as ever. Done that, and let's see what happens.
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Message 7 of 14

Re: can't sign up to FTTP

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Let me know how it goes @Phil_Wales.

 

Cheers

 

David

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Message 8 of 14

Re: can't sign up to FTTP

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The saga cointinues. I made zero headway with BT because the Openreach website would not let them allow me to place an order. Along with 2 of my neighbours, i badgered Openreach (we got holdsd osf a real person) and just before Christmas the Openreach site stateed that we now could order fibre. So we all did. To have the orders bounced next day,...by Openreach who insted that fibre was not present on our lane. 

 

One of my neighbours then went off on a mission and fired a number of broadsides high into openreach's management and started to get results. We were told that there was a problem with Openreach's database. They fixed that, then the order was restarted, then cancelled agan. This time it turned out that the Openreach database and BT address database difffered for all the houses concerned so BYT could not ask openreach to progress an order. More broiadsides at Openreach from my neighbour, and the involvment of some senior managers, and that was fixed. Then it was cancelled again,. This time becuase the exchange was not suitable, apparently. It turns out that the subcontractor had not finished the job, but Openreach had signed it ff. That caused a huge row becasue the work was done under a rural broadband scheme funded by the Welsh Govt, so someone had taken the payment for a job that had not been completed. So Openreach fixed that,. The order went live again - and then was cancelled again yesterday "for operational reasons".  My neighbour has a new pole and fibre to the house, but not connected to anything. I have the promise fo a new pole. 

 

More broadsides and we are assured it will all be fixed this week. I'll keep you informed.

 

The challenge was breaking through to someone who actually would listen. For the first few weeks we were just told "sorry, you can't have fibre" even though it was at the end of the drive; it was an automatic response from people who didn't read the incoming email or listen to the description of the situation. Had my neighbour not found a way int the upper echelons of Openreach, we'd still be stuck in that positon. The fundamental issue is the impossibilt9iy fo a normal person discussing anything directly with openreach. Once you can break that barrier, you can (I hope) resolve problems. Just asking BT to raise a query with Openreach results in a standard response of "computer says no".

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Message 9 of 14

Re: can't sign up to FTTP

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The dsl checker now says:

 

Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential OH Feed with no anticipated issues.

 

Which looks promising.

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Message 10 of 14

Re: can't sign up to FTTP

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the connection date of Friday came and passed, with a selctuion of Openreach engineers and managers arriving, agreeing we needed a new pole, and that there wasn't one, so they couldnn't connect the fibtre to the house yet,.

 

The poling subcontractor had been out earlier in the week, agreed where the pole would go and went away

 

They have brought the fibre up from the nearest node, 4 or 5  spans down the lane, and once the pole is up two more spans will get it to the house. I don't appear to be paying for eitther the pole or the 6 or 7 spans of fibre from the node to the house, which must be 350 m or so of overhead fibre.

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