Apologies if this is in on the wrong board.
Since March this year I have been getting constant drop outs from bt bb...today is one of the worse with it dropping out for a couple of minutes every 10 to 20 minutes, I have made countless phone calls/online chats and even had an engineer out but still it keeps happening.
I had 12 months with no problems but 3 months into a 24 contract renewal its all gone boobies up,it's dropping out now as I'm trying to type this.
Advice from bt is next to useless although I have yet to try a factory reset which I found out about by reading threads on here concerning the same problem I am having but posted by others.
Ideally the third party router would have to have 5ghz wireless capability as well as the normal adsl connections which is how most of my stuff is connected...ie bt tv box,amazon,pioneer n50 (although that won't connect at all to desktop now) and desktop pc is hard wired.
So could anybody suggest a suitable router to buy... I am on superfast fibre 1 ...what ever that is!
before you buy a 3rd party router and maybe have same problems what have you actually tried to see if you can improve your current setup and stop the connection drops
are you using test socket with a filter even though you may currently have a filtered master socket
have you checked for line noise dial 17070 option2 should be quiet and best with corded phone
can you post stats from hub if hh6 then advanced settings then technical log information
Try what @imjolly has suggested first
If you really must have 5GHz then the TP Link AC1900 (Archer VR900) is one option, but its about £120.
If you can do without 5GHz then the TP Link TD-W9970 at about £40, will do everything you need, and access to all 13 wireless channels insted of the three that the home hub has.
Remember, 5GHz has very limited range and its a lot of extra money to pay out, just to prove a possible fault.
Isn't 5ghz more stable then?...tbh I have no idea what the bt router I have is concerning tech spec!
you need to enter hub manager 192.168.1.254 into address bar then use admin password to enter hub then go to advanced settings then technical log information and post the stats you see
here it is....
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 0 Hours 7 Minutes 53 Seconds
8.50 Mbps / 30.00 Mbps
29159 / 80514
19.7 dB / 19.7 dB
4097 MB Uploaded / 4117 MB Downloaded
Smart (Channel 1)
Smart (Channel 36)
Thanks for the instruction although I have no idea what it all means above.
Is it safe to post all that info above?.... I haven't purchased a router replacement yet but the drop outs are still happening,been quite bad the last two days.
Its fine to post the above information which shows that the disconnections are having a bad effect on your connection.
I assume that your phone line is quiet, with no noise or crackling?
It could be a faulty home hub so you could try and persuade BT to send another one. The alternative would be to try the TP Link TD-W9970 and see if you still get the disconnects.
If it does not fix the problem, then you may be able to return it, or simply keep it as a spare.
Home hub disconnects can be due to things on your local network, so changing to the TP Link TD-W9970 may eliminate the problem, as it works well with a wide range of devices.
Thanks Keith... I have never actually used a phone with the line as I use my mobile for everything so I can't check the line for noise unless I buy a phone....maybe a cheap one would do.
However having just got my bt bill I have another axe to grind as its gone up by £11.50 for tv I don't want!... I am now getting close to walking away from bt as I am fed up with constant drop outs,the other night it affected the champions league football as the only tv I have agreed to have is bt sport...picture kept freezing and then no picture as the router went down again!
Thanks for the advice though.