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Distinguished Sage
Distinguished Sage
700 Views
Message 11 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

I have also tried BT search from this page and from BT home using FF and Chrome and working ok for me



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gramps05
Aspiring Contributor
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Message 12 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

Thanks John. Iam now using Google on its own

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Distinguished Sage
Distinguished Sage
688 Views
Message 13 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

From the error message I get I suspect its only certain IP addresses that are affected. Probably a new pool of addresses that haven't been added to the Google list of BT addresses. Just tried to force a change but unfortunately got the same one back!! Anybody else want to try changing their IP?

 

403. That’s an error.

Your client does not have permission to get URL /search?num=10&client=btportal&output=xml&ad=0&adrep=3&adlh=on&as_qdr=&adsafe=&oe=utf8&ie=utf8&adext=as1,l1,sr2&safe=low&channel=Test10,pef_Test10&q=bbc&start=0&adpage=1&ip=178.79.194.141&useragent=Mozilla%2F5.0%20(Windows%20NT%206.3%3B%20WOW64%3B%20Trident%2F7.0%3B%20MAARJS%3B%20rv%3A11.0)%20like%20Gecko from this server. (Client IP address: 81.155.xxx.x)

You do not have permission to send search queries from this IP address. Please login to the Google Admin Console and ensure that this IP is in your list of permitted IPs. Remember that it may take a few hours for a newly added IP address to become activated and able to perform queries. That’s all we know.

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Guru
Guru
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Message 14 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

It seems to be a temporary glitch.

 

I was getting the 403 google html error message using both BT and VM IP addresses

 

However now it seems to be fine for using both IP addresses.

The results should load in the URL http://search.bt.com/ rather than http://www.google.com/search

 


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
Distinguished Sage
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Message 15 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

Still getting the error here. Its loading http://www.google.com/search

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antonio1
Contributor
642 Views
Message 16 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

I'm getting this error as well. If i go onto a web search which is allowed, I can then substitute the search I want and it goes onto the site Ok. I am having the problem attempting to go to the lloyds bank site from the bt homepage

antonio

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nannajan13
Aspiring Contributor
488 Views
Message 17 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

I am also having the same problem, started yesterday and nothing I do seems to fix it. Hope BT sort this out quickly.
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Dovershark
Beginner
481 Views
Message 18 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

I too have been having this problem for several days. I thought it was a problem with my laptop! Hope someone can come up with an easy solution.

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Distinguished Sage
Distinguished Sage
477 Views
Message 19 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

The extremely easy solution is to make Google your homepage.

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Moderator-Retired
467 Views
Message 20 of 26

Re: error 403 searching the internet from bt.com homepage and bt yahoo email page

Hi guys, 

 

We have been working on this since Thursday with a very high priority. This currently only affects a small percentage of users, but we hope to have the issue resolved in the next 24-48 hours. 

 

Thanks

OlgaC 

 

Community ModeratorOlga
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