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jonew
Contributor
1,790 Views
Message 1 of 29

had the hh4 less than a wk n went back to hh3

Internet speed great with ping latency being improved with the hh4 BUT the new 2.4ghz is causing issues when connecting to it.
Slow loading, disconnections etc
5 band works great n had no issues at all.
The hh3 works on a lower frequency n wirelessly is spot on.
Im gutted that my original issue was fixed with the hh4 but I cannot use my s3 iphone etc without major issues
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28 REPLIES 28
jonew
Contributor
1,774 Views
Message 2 of 29

Re: had the hh4 less than a wk n went back to hh3

Just add.. the 2.4ghz range is extremely poor. Tech support will not help at this point however I am in contact with a supervisor at exeter who is concerned about this n is looking into it...
This post isnt to flame the hh4, it did rectify my original issue n 5 band works a dream but the older wireless technology s3 iphone is not running as it should on the 2.4
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Dean235
Aspiring Expert
1,737 Views
Message 3 of 29

Re: had the hh4 less than a wk n went back to hh3

What if you just put it on the 2.4ghz frequency. Is there any problems.

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boe323
Aspiring Expert
1,731 Views
Message 4 of 29

Re: had the hh4 less than a wk n went back to hh3

I beleive you have a faulty one, as 5ghz band shouldnt have a longer range than the 2.5ghz band.

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jonew
Contributor
1,680 Views
Message 5 of 29

Re: had the hh4 less than a wk n went back to hh3

A replacement hh4 has been mentioned but the guy at tech is now on his hols and ill have to wait until next week.
Tech support this morning actually said that 2.4ghz has a shorter range n I should sit closer to the hub lol

I can switch the 2.4 lower but cant change the 5..
But imo defeats the object of the hh4..


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Distinguished Sage
Distinguished Sage
1,678 Views
Message 6 of 29

Re: had the hh4 less than a wk n went back to hh3

And so it begins, the teething problems of a new Homehub supplied by BT !!!

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Dean235
Aspiring Expert
1,670 Views
Message 7 of 29

Re: had the hh4 less than a wk n went back to hh3

But 2.4Ghz is fine without 5Ghz... sorry if I didn't get that.

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jonew
Contributor
1,652 Views
Message 8 of 29

Re: had the hh4 less than a wk n went back to hh3

Makes no difference if I use 5ghz or not.
Ive removed 5ghz n tested this n no different. .

This disappointing thing is these hubs was tested by the community they tell me... but does these tests incl multiple wireless connection using both bands ?

I might have a faulty hub but ill have to wait until next wk when the supervisor is back.. as tech do not support wifi
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Stuey3d
Expert
1,635 Views
Message 9 of 29

Re: had the hh4 less than a wk n went back to hh3

Until the tech support comes back from holiday you can always still use the homehub4 if it sorts out your original issue and here's how:

Set home hub 4 to 5ghz only mode
On home hub 3 change its IP address to 192.168.1.175 (works well for me) and then disable its dhcp server.
Plug home hub 3 into home hub 4 and then use hub 3 for 2.4ghz and hub4 to control the connection and routing and 5ghz band.

As an option you can set both homehubs to same SSID and password and devices will just pick the strongest signal.
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curiousfellow
Aspiring Expert
1,482 Views
Message 10 of 29

Re: had the hh4 less than a wk n went back to hh3

IMHO, binn off any Home Hub and buy a decent 3rd Party router.

BT probably puts out to cheapest tender for the supply of their modem and HH's (even if they might be Huawei).

The Netgear WNDR4500 Im using has been great.
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