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locdoc1234
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Message 1 of 13

home hub 5 not showing wired connnections

Just got a new home hub 5 and home hotspot 600 multi kit ,this was after the storms. never had any problems befor the bad weather than the briadband dropped off,hense all the new kit.

when i plug the extender in i can get wifi but no eathernet have the sky box plugged in and the firebox no items are showing in a wired connection and now the connection to network keeps going on and off.

when i try to connect the smart tvs they say that the password is wrong.

have reset everything the factory (a number off times),switched off and on rang BT had very long and repetative Live Chats but to no avail.

this is all been done with to kids complaining there is no broadband

PLEASE someone help before i get a big hammer!!!!

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Message 2 of 13

Re: home hub 5 not showing wired connnections

did you turn off smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...



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locdoc1234
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Message 3 of 13

Re: home hub 5 not showing wired connnections

turned it off and refreshed,now it is showing my daughters phone, smart tv and amazon echo as a wired connection on Lan2 100mb/s these are going through a home hotspot plugged into her room. The extender that is plugged in is not showing neither is the skybox or the firebox that are plugged in

 

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locdoc1234
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Message 4 of 13

Re: home hub 5 not showing wired connnections

My computer next to the router is plugged in as well but only works wifi 

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Message 5 of 13

Re: home hub 5 not showing wired connnections

try splitting the networks as well

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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locdoc1234
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Message 6 of 13

Re: home hub 5 not showing wired connnections

have split the networks but the firebox and computer do not show up as wired working off wifi but not a very stable connection.
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Message 7 of 13

Re: home hub 5 not showing wired connnections

is the computer connected by ethernet cable or wireless  if ethernet is it actually connecting to internet



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locdoc1234
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Message 8 of 13

Re: home hub 5 not showing wired connnections

i have my computer wired in to ethernet port4 but its not showing as connected ,so i have been using wifi
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Message 9 of 13

Re: home hub 5 not showing wired connnections

when in port 4 was it connecting to internet even if not showing in hub?  did you try different post



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locdoc1234
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Message 10 of 13

Re: home hub 5 not showing wired connnections

just looked at the settings on the computer and its only connecting wifi there is no ethernet showing used all the ports on the router. showing on the hub manager as a wifi connection.refreshed the manager and now all the stuff in my daughters room has vanished as connected.
The hammer is getting closer !!!!!!!!
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