I recently had a power cut and noticed I had lost my wireless connection so I restarted my homehub. I've found my wired connections work fine but I can't connect any devices to the wifi, the router doesn't appear in the wireless connection list on any device. I tried bt customer service and they asked me to restart router, restart the devices I wanted to connect, to forget the network (but I couldn't because it doesn't appear in the list) etc. They ran a test from their end and said the connection was fine. I asked if it was a faulty router and they said no, and even if the wireless on the router ies faulty, they are only contractually obliged to provide a wired connection because wireless connections are unregulated! Is there anything I can do here aside from shell out on a new router?
Thanks in advance
Solved! Go to Solution.
Have you tried a factory reset of the hub by pressing the recessed button on the back and holding until lights flash about 20/30 seconds Remember turn off smart setup after factory reset
If that does not get wireless working then as long as you are in a fixed term contract with BT not rolling monthly then hub under warranty and should be replaced free if faulty
Try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds.
If that does not work phone BT and report a faulty Homehub.
Sounds like the Customer Service rep you spoke to needs to be trained correctly.The wireless signal is an integral part of the Homehub. They are obliged to provide you with equipment that fully works, not half works.
Unfortunately no, I contacted BT again and I'm getting a new home hub sent in the post.
Thanks for asking, community were very helpful
@Ubermacht No worries, I'm glad the helpdesk got you sorted in the end.
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|