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simon5
Newbie
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Message 1 of 6

how do i get a screenshot of my firmware from my hub4?

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Hi in order to get a security compliance i need a screenshot of my firmware to prove i have the latest updates but i have no idea how to do that and the live chat is hopeless anyone got an idea, Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: how do i get a screenshot of my firmware from my hub4?

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Log onto your Homehubs management pages then go to Advance Settings then Helpdesk. It will list what version of software it is on.

In any event, you can not change or update the software. The update process is controlled by BT and you have no options to accept or decline the software that is pushed by BT as and when it sees fit.

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simon5
Newbie
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Message 3 of 6

Re: how do i get a screenshot of my firmware from my hub4?

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Thanks for the help, i have tried your suggestion but i cant find any mention of firmware would it be called something else?
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: how do i get a screenshot of my firmware from my hub4?

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try

BT HomeHub 4

Unfortunately the HH4 doesn't offer any linestats via the interface other than connection speed.

http://bthomehub.home  admin password is on the card on the back of the hub.

From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

You may be able to gain a little more information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'


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simon5
Newbie
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Message 5 of 6

Re: how do i get a screenshot of my firmware from my hub4?

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thanks i will give it a go
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simon5
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Message 6 of 6

Re: how do i get a screenshot of my firmware from my hub4?

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that worked, thanks your a star.
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