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vic1956
Aspiring Contributor
332 Views
Message 1 of 8

hub 3 wireless dropping

the bt hub 3 has been dropping wireless speeds since January this year, getting worse as i have to reset/change wireless channel number frequently per day. Hub speed on wired coonection is very good - 70 mb/s; good wireless is 17 mb/s; slow wireless is 1-2 mb/s. Been on to bt help and after 1 week said they are not responsible for wireless speed, only the main wired speed. So after all that i have now done a factory reset on the back of the hub and will let you know the outcome....here's hoping!

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: hub 3 wireless dropping

vic1956
Aspiring Contributor
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Message 3 of 8

Re: hub 3 wireless dropping

after 6 hours i had to reset the wireless channel - so the factory reset did not change the above problems. Can bt send me a new hub?

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Distinguished Guru
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Message 4 of 8

Re: hub 3 wireless dropping

What wireless channel are you now on?
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vic1956
Aspiring Contributor
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Message 5 of 8

Re: hub 3 wireless dropping

Channel 1 then speed dropped so now on 6
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vic1956
Aspiring Contributor
291 Views
Message 6 of 8

Re: hub 3 wireless dropping

Yes similar - tried every combo but no better
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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: hub 3 wireless dropping


@vic1956 wrote:
Yes similar - tried every combo but no better

There are 13 channels in total, have you tried them all?

 

If they all fail, then read this post by BT

https://community.bt.com/t5/Other-Broadband-Queries/HH3-Infinity-Local-WiFi-Channel-fade/m-p/1455199...

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vic1956
Aspiring Contributor
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Message 8 of 8

Re: hub 3 wireless dropping

Finally last to try was ch 13 - good speed lasted almost 24 hours but has now reverted to very slow ...nothing else left to alter
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