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Distinguished Sage
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Message 11 of 13

Re: hub4 useless?

the cancellation charges are well published and will be applied for the outstanding period of your contract
this link explains limited access

http://social.technet.microsoft.com/Forums/windows/en-US/f0c716bc-da16-4778-a257-83c1cf014ad8/wirele...
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Distinguished Sage
Distinguished Sage
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Message 12 of 13

Re: hub4 useless?


@MVaughan wrote:

i have only been a bt customer for 16 days, if the service they provide dosnt work then surely there should be no cancellation charge, it has been less than 28 days, if notthen i feel a call to ofcom coming on



If you check the terms and conditions (see link under BT Infinity) you can cancel up until it is installed after which you have to pay for any work done and any equipment.

 

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...

 

I don't think Ofcom deal with individual complaints, they only give advice about how to complain.

 

http://consumers.ofcom.org.uk/tell-us/telecoms/

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Moderator-Retired
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Message 13 of 13

Re: hub4 useless?

Hi MVaughan

 

I am sorry that you are hacking problems with your connection.  I'll be happy to have a look into this for you and get it sorted out.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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