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di2
Aspiring Contributor
888 Views
Message 1 of 7

hub 6 replacement cant do it whys that this is a joke

i have a bt hub 6 which is now turning its self off after a few hours been on live chat to ask for a  replacement hub was told i have to have a engineer out before i could get one dont want anyone coming to my home putting my self at risk now if hub goes off compelety i have no broadband this is a total nightmare not a happy customer at all

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6 REPLIES 6
CJT80
Recognised Expert
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Message 2 of 7

Re: hub 6 replacement cant do it whys that this is a joke

@di2 

Good Evening,

Firstly this is a customer driven support forum, most of us like you are customers.

When you say "i have a bt hub 6 which is now turning its self off" do you mean

1: it looses connection or 2: the power to the unit is lost and ALL the lights go out ?

Kind Regards
CJT80
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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: hub 6 replacement cant do it whys that this is a joke

Try a factory reset by pressing the recessed button on back and holding 20/30secs until lights flash.  After hub restarts remember to turn of smart setup



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di2
Aspiring Contributor
867 Views
Message 4 of 7

Re: hub 6 replacement cant do it whys that this is a joke

all lights go out ive changed power supply but it still does it  getting no lights on at all have to unplug it all wait for about 15 minutes then it comes back on for a while not happy 

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di2
Aspiring Contributor
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Message 5 of 7

Re: hub 6 replacement cant do it whys that this is a joke

all lights go out 

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di2
Aspiring Contributor
862 Views
Message 6 of 7

Re: hub 6 replacement cant do it whys that this is a joke

ive tried factory reset as well 

CJT80
Recognised Expert
860 Views
Message 7 of 7

Re: hub 6 replacement cant do it whys that this is a joke

@di2 

OK, so what has the tech support team said?

Kind Regards
CJT80
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