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Aspiring Contributor
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iPhone 7 - Home Hub 5 issues


The Wi-fi connection between my iPhone 7 and HomeHub 5 is extremely poor. Issues occur regardless of location in the house, signal strength, Wi-fi channel, 5Ghz, 2.4GHz, DNS address etc. My iMac by contrast has a rock solid connection to the same router. My phone also works perfectly with a HomeHub 6 in another property.

Issues as follows:

There are no issues with signal strength and the connection does not drop. SpeedTest reports a full 50Mb connection.

However YouTube videos regularly stop playing half way through and never resume (continuous spinning circle) until I load the video again. Thumbnails often stop loading when scrolling through Instagram and websites often partially load, then stop, requiring me to refresh the page.

Does anyone have any suggestions? Thank you 🙂

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