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asc14
Aspiring Contributor
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Message 1 of 29

iPhone only won't connect to BT hub/wifi

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I have BT Infinity with the latest hub. It works without any problems with my laptop, tablet and smart tv. However, it doesn't like my (or my wife's) iPhone. It's intermittent. Sometimes it will connect. Sometimes it won't. There seems to be no reason. WiFi assist is OFF on both iPhones. My data is going through the roof as such. Any suggestions?
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stevebrass
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Message 2 of 29

Re: iPhone only won't connect to BT hub/wifi

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have a look

 

Here

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Distinguished Sage
Distinguished Sage
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Message 3 of 29

Re: iPhone only won't connect to BT hub/wifi

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Make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

Some devices have a problem with the Homehub dual band having the same SSid (name). You should try splitting them as per the above post. 

See link

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

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asc14
Aspiring Contributor
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Message 4 of 29

Re: iPhone only won't connect to BT hub/wifi

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Thanks for the help. I have now split each band and switched off "smart setup". The effect now is this - my wife's iphone 5S seems to have a more consistent connection to the 5GHz band. However, my iPhone 6 won't connect to either! Any further ideas?

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Distinguished Sage
Distinguished Sage
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Message 5 of 29

Re: iPhone only won't connect to BT hub/wifi

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"Forget" any previous connections on your phone to the Smarthub.Restart the phone then try and re-connect.

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asc14
Aspiring Contributor
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Message 6 of 29

Re: iPhone only won't connect to BT hub/wifi

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Still no joy. The phone has a tick next to the normal 2GHz hub but this won't display at the top of the phone and obviously won't work. My phone won't connect to the 5GHz one at all. It says incorrect password. It isn't. I've tried 10 times.
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asc14
Aspiring Contributor
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Message 7 of 29

Re: iPhone only won't connect to BT hub/wifi

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on 11th attempt has now accepted the password. however, no joy
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Distinguished Sage
Distinguished Sage
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Message 8 of 29

Re: iPhone only won't connect to BT hub/wifi

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asc14
Aspiring Contributor
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Message 9 of 29

Re: iPhone only won't connect to BT hub/wifi

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Now in mode 2. Same problem
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asc14
Aspiring Contributor
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Message 10 of 29

Re: iPhone only won't connect to BT hub/wifi

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It's weird. There's a tick next to the hub in settings but it won't do anything
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