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Distinguished Sage
Distinguished Sage
6,682 Views
Message 11 of 29

Re: iPhone only won't connect to BT hub/wifi

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Can you try turning your wife's iphone off and any other iphones that are connected to the hub and see if your iphone will then connect.

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Jamo1972
Beginner
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Message 12 of 29

Re: iPhone only won't connect to BT hub/wifi

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My wife and I are having the same issues with our iPhones. I have the 6plus, the wife has the 6.
We've tried everything suggested here but the problem continues. Wifi is ok one moment, then drops the next. Doing a factory reset to the router gets everything working again...for a little while at least. Very frustrating!
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Distinguished Sage
Distinguished Sage
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Message 13 of 29

Re: iPhone only won't connect to BT hub/wifi

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Sorry I'm out of ideas now other than to throw the piece of junk that is the Smarthub into the bin and buy a decent third party VDSLModem/router.

 

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asc14
Aspiring Contributor
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Message 14 of 29

Re: iPhone only won't connect to BT hub/wifi

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Didn't work. I'll do a factory reset and see. Care to recommend a good modem? We stay in an old house so needs to be powerful
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Distinguished Sage
Distinguished Sage
6,658 Views
Message 15 of 29

Re: iPhone only won't connect to BT hub/wifi

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There are a few different ones that forum members use. TP-Link TD W9980 gets a lot of good comments and costs about £60. It is easily set up. More or less plug and play.

 

There are others and as long as you stick to brand names you won't go wrong. Just make sure it's VDSL and not just ADSL.

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asc14
Aspiring Contributor
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Message 16 of 29

Re: iPhone only won't connect to BT hub/wifi

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Thanks. Factory reset of the hub... now no iPhone connecting. Rubbish
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stevebrass
Expert
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Message 17 of 29

Re: iPhone only won't connect to BT hub/wifi

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See this thread

 

click here

 

 

and look at the post dealing with setting static IP on the phones.

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Poppy7
Contributor
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Message 18 of 29

Re: iPhone only won't connect to BT hub/wifi

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Re: Hub 6 wireless now unuseable [ Edited ]
Options
‎21-09-2016 20h37 - edited ‎21-09-2016 20h38

for those on iOS10 having issues follow these steps.

1. Goto wifi settings
2. Tap the (i) Icon next to your wifi name
3. Click static
4. enter these settings

IP address: 192.168.1.xxx check the hub to make sure its not going to conflict other devices you can use an address in DHCP range if you are careful
Subnet Mask: 255.255.255.0
Router: 192.168.1.254
DNS: 8.8.4.4 (these are Googles DNS servers) or 192.168.1.254
Search Domains: home

5. Hit the back button at the top and this should save the details.

 

Above is is the solution which might help. Maybe worth a try before going to the expense of a new router.

Poppy7
Contributor
6,612 Views
Message 19 of 29

Re: iPhone only won't connect to BT hub/wifi

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If it works then post a reply to let people know in case others have the same problem:)

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Distinguished Sage
Distinguished Sage
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Message 20 of 29

Re: iPhone only won't connect to BT hub/wifi

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Re the possible IP conflict. The reason that the OP was asked in message 11 to turn off the other phones that were connected was to try an eliminate that possibility. If no other devices were connected there should have been nothing to conflict with.

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