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Jamo1972
Beginner
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Message 21 of 29

Re: iPhone only won't connect to BT hub/wifi

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Setting a static IP on the iPhone has seemingly done the trick for us. Thanks.
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Poppy7
Contributor
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Message 22 of 29

Re: iPhone only won't connect to BT hub/wifi

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@Jamo1972 wrote:
Setting a static IP on the iPhone has seemingly done the trick for us. Thanks.

It worked for us too with our Sky Box which stopped connecting after the latest firmware update. So I am wondering what is wrong with the Smart Hub that the only way to get a stable connection to it is to set up static IP addresses on some devices? So far our Apple devices are connecting but I haven't yet allowed them to update to iOS 10 in case there are problems.

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Distinguished Sage
Distinguished Sage
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Message 23 of 29

Re: iPhone only won't connect to BT hub/wifi

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@Poppy7 wrote:


 So I am wondering what is wrong with the Smart Hub that the only way to get a stable connection to it is to set up static IP addresses on some devices? So far our Apple devices are connecting but I haven't yet allowed them to update to iOS 10 in case there are problems.


The DHCP server on the HH6 seems to be completely broken. It either doesn't allocate addresses or allocates duplicates.

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djstevied
Aspiring Contributor
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Message 24 of 29

Re: iPhone only won't connect to BT hub/wifi

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I'm having the same problem with the iPhone 7.
This problem should of been fixed asap.
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stevebrass
Expert
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Message 25 of 29

Re: iPhone only won't connect to BT hub/wifi

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Please mark as solved then to help future posters.
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Distinguished Sage
Distinguished Sage
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Message 26 of 29

Re: iPhone only won't connect to BT hub/wifi

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@stevebrass

The original person who started this thread @asc14 has not returned, which is why its not been marked as solved.

 

Can you identify which post on this thread is the actual solution?

 

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stevebrass
Expert
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Message 27 of 29

Re: iPhone only won't connect to BT hub/wifi

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Sorry - didn't notice that.

The solution (well a workaround really) is the Poppy7 post advising to use static IP.
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Distinguished Sage
Distinguished Sage
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Message 28 of 29

Re: iPhone only won't connect to BT hub/wifi

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I have marked it as the solution in this case.

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NigDig
Beginner
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Message 29 of 29

Re: iPhone only won't connect to BT hub/wifi

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BT have delivered a new Smart Hub to replace a friends previous Home Hub, and two different iPhones (4 and 5s) will not connect.  Microsoft laptops and Windows phones connect just fine.  We have tried just about everything suggested on this discussion except static IP addresses.   Why is it that BT still dont seem to have got this fixed?

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