internet not available

[muhammad]

on my samsungs when i try to connect to the internet the internet doesnt show on the available list but on all my other devices it does who we went to a different house it worked there but n out broadband it doesnt work we reached out to samsung about it they couldnt fix it they told us to tell you guys about the problem my internet  doesnt show on the available list  in the internet section pls tell me a fix it has been like this for 3 days now

[imjolly]

are you a BT broadband customer?  if so which hub version do you have?

[muhammad]

bt hub 2

[DavidM]

Hi @muhammad and welcome to our community.

Have you tried entering the wireless key on your phone? What model of Samsung do you have?

Cheers

David