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castaway666
Newbie
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Message 1 of 2

laptop wont accept wi-fi password or WPS option

Hi all,

 

as subject title says, i purchased a cheap HP laptop with Windows 10 64bit OS.  For some reason I canot connect to wi-fi using my regular method, however I can connect through the FON connection or using an ethernet cable.

 

I've updated drivers and even fully restarted/reset laptop to no avail, any clues?

 

Error message such as "Can't connect go this network'

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: laptop wont accept wi-fi password or WPS option

Have you tried a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

 

Once you have done that make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

Some devices have a problem with the Homehub dual band having the same SSid (name). You should try splitting them.

See link

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

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