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terry1951
Newbie
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Message 1 of 3

loss of wi fi to devices

my security camera and my thermostat lost wi fi this happens more and more whats the cause and what can i do to prevent it happenning

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2 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: loss of wi fi to devices

Welcome to this user forum.

It could be poor wireless signal, wireless interference, or a problem with the home hub.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

I assume you have a home hub 6?

 Is there an option on the devices, to connect using an Ethernet cable instead?

 

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: loss of wi fi to devices

Also split the networks.

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