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Aspiring Contributor
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Message 1 of 48

my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Distinguished Sage
Distinguished Sage
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Message 2 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Try a factory reset of the Smarthub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

After doing that make sure you turn off "smart setup" on the Smarthub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...


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Aspiring Contributor
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Message 3 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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We will try that, the go live switchover is the 1st May, so it was using the old copper connection. My husband thinks it may be because my laptop is ion windows 8.1 but should that make a difference?

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Message 4 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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No. 

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Aspiring Contributor
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Message 5 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Ok thanks for that, should we wait and try your solution once the changeover has happened on 1st May?
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Message 6 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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There is no reason to wait. The laptop should be able to connect regardless of what type of broadband you have.

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Distinguished Sage
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Message 7 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Try turning off the 5Ghz wireless on the SH2. Go to Advanced Settings > Wireless and set the 5Ghz to Off and press save.

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Aspiring Contributor
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Message 8 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Ok Thanks, we will try tomorrow
Thanks for your help
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Message 9 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Using one of the devices that does connect, login to the hub management page and disable Smart setup.

Have you tried rebooting the device which won't connect?

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Aspiring Contributor
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Message 10 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Yes we did try that, have put the old hub back on in the meantime as that had no problems.
We will have a try tomorrow with putting the new hub back on
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