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Aspiring Contributor
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Message 41 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Is there a reason why we can't change back to the old hub as now on fibre
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Aspiring Contributor
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Message 42 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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He called it a WI Fi router is that the same thing?
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Distinguished Sage
Distinguished Sage
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Message 43 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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@Millie4 wrote:
Is there a reason why we can't change back to the old hub as now on fibre

If your old hub is a Hub 5 or later, then no reason at all. If it is a Hub4 or earlier, it won't work with fibre.

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Distinguished Sage
Distinguished Sage
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Message 44 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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@Millie4 wrote:
He called it a WI Fi router is that the same thing?

No, that is what the hub is, not sure what the intention is. If it is to replace the wifi adaptor on your laptop, you just need a dongle.

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Aspiring Contributor
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Message 45 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Yes I think that's what he means, just seem to be going round in circles now
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Aspiring Contributor
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Message 46 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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The old one was a hub 3. Do you think the settings are different and that's why the new one is struggling with my computer?
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Recognised Expert
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Message 47 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Did you enable those options in message 31?

You may need to reboot for them to take affect.

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Aspiring Contributor
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Message 48 of 48

Re: my laptop won't connect to smart hub 2 just says limited but connects to other laptop and mac

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Thanks for everyone's help but we solved in the end by using a wireless USB adaptor an Archer T4U, apparently the broadband changes over on the 19th May not the 1st as originally suggested so hoping that won't cause any more problems..

 

 

 

 

 

 

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