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spen
Beginner
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Message 1 of 9

my sky mini box cannot obtain an IP address from my router !!!

My sky mini box is giving an error code and says it cannot obtain an IP address from my router ,I have been into the router settings and checked everything also tried resetting router etc, I have been unable to contact BT !! any thoughts from anyone where to look next ? thanks 

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8 REPLIES 8
imjolly
Distinguished Sage
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Message 2 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

Which hub are you using?

is the sky q box connecting to internet?  Is mini connecting to sky q box?



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spen
Beginner
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Message 3 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

Main box is fine but the mini box says it cannot obtain an IP address from the router , all other devices are connecting to the Wi FI with no issues  ,just the mini box giving problems 

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imjolly
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Message 4 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

sorry but neither the main sky q box or mini are connecting to internet. Can either or both see you router. Which hub version?



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spen
Beginner
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Message 5 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

Main Q box is fine and connected using wi fi , mini box says it cannot get an IP address from router ,all other devices are connecting via wi fi , home hub 5 

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imjolly
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Message 6 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

Have you split the 2.4/5ghz network and then try and connect to 2.4ghz network

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-d...



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TimCurtis
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Message 7 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

@spen 

Are the minis connected via ethernet or using the Q's mesh wifi system?

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spen
Beginner
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Message 8 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

Wifi ,   they are too far apart to use a cable

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spen
Beginner
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Message 9 of 9

Re: my sky mini box cannot obtain an IP address from my router !!!

It had been working but has recently developed a fault.  Just trying to figure out if it's the sky mini box or the router , 

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