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Tanya86st
Newbie
170 Views
Message 1 of 4

no wi-fi

Hi, can anyone help me, because bt customer servise seams to be most unhelpful and useless in the world. I'm on bt infinity for 2 years and for the last 3 or 4 months I had very bad wi-fi.
Firth I thought that it was a problem with my iPad, so the Apple Store changed it for me, then I callw up BT and they sent me a new router assuming that it's faulty. The problem is still present. Then they sent out another one becau as they said it was faulty as well. Now I'm on 3rd router no help from customer service, infact the adviser told me that BT is not responsible for wireless conection.
I'm using almost wireless at home. Have to refresh the **bleep** thing every single time. Actually it getting worse with every single day. I can't refresh it from iPhone using 4g because when I'm going to the home hub configuration, it gives a message "can't conect to a server"
Please help
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Tanya86st
Newbie
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Message 2 of 4

Re: no wi-fi

Sorry remark
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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: no wi-fi

Some things to try:

 

Make sure that the "smart set up" is turned off on the Homehub. See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.

Once you have done that "forget" the connection and then restart your devices and log onto both.


You'll need to connect your other devices that can use both frequencies to both SSids if you want them to be able to use both frequencies.

See this link

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

 

You could download and install inSSIDer which is a program that will scan for and show wireless networks.

See link for inSSIDer

http://www.techspot.com/downloads/5936-inssider.html


This will show you the wireless channels that your Homehub/router is transmitting on as well as the surrounding networks. You want to take a note of the channels in use and change your Homehub onto a channel that is not being used.

See Link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt...
 

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Tanya86st
Newbie
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Message 4 of 4

Re: no wi-fi

Thank you. I'll try your recommendations.
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