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steve1412
Contributor
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Message 1 of 3

phone rings broadband disconnects

can't believe that BT persist in having Indian call centres, they just do understand when you have a problem.

for three weeks now i have been having a constant battle with BT India, to get them to sort out my problem. many many calls to India and their acknowledgement that my line has faults, has resloved nothing

every single time the landline phone rings, my broadband and BT vision deisconnects and has to be re-booted to come back on.

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2 REPLIES 2
Distinguished Sage
109 Views
Message 2 of 3

Re: phone rings broadband disconnects

It sounds like a high resistance joint this is a voice line problem not a broadband fault and needs reporting on 151 with no mention of broadband in the call
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Distinguished Sage
Distinguished Sage
109 Views
Message 3 of 3

Re: phone rings broadband disconnects

To eliminate any possibility that it may be cause by your internal wiring, connect things up like this and see if it still disconnects.

Image1.jpg

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