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electrickhead
Beginner
994 Views
Message 1 of 9

playstation verification email

hi,when will the problem regarding playstation verification emails be sorted.

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: playstation verification email

What problem?

 

Can you elaborate with more details about the problem so that forum members can see what the problem is and if there is anything that can be suggested to help.

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Liam_
Expert
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Message 3 of 9

Re: playstation verification email

I think you will find it's a Sony issue not BT.  Looks like it's been a problem for some years.  Do a search for  'playstation verification emails’

 

Google says  "About 16,900,000 results".

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electrickhead
Beginner
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Message 4 of 9

Re: playstation verification email

just bought a new ps4 and to connect to the playstation store/network my BT internet email address has to be verified by Sony.they keep sending emails to my address but none are arriving.Sony say they are working with BT to solve the problem but thats all you ever hear,would like to know when it is going to get sorted.

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: playstation verification email

Have you checked the spam folder?

 

Have you considered using another email account such a gmail if there is a problem with Sony sending to BT. 

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electrickhead
Beginner
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Message 6 of 9

Re: playstation verification email

yes checked spam folders and nothing is there,i think using another email is looking more likely 

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Malacath
Expert
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Message 7 of 9

Re: playstation verification email

The problem is Sony. I dont receive emails from Sony no matter what email address I have registered with them.

 

Its as though there is something wrong with my PSN id that prevents emails being sent. Emails work fine with my other PSN account.

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Paulbragg71
Beginner
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Message 8 of 9

PlayStation password reset emails

Hello All,
After repeated attempts, I can not recieve emails from PlayStation to reset my account password. Raised an incident and interesting the response is, and I quote.

Thanks for your email. We are aware that BT has technical issues and therefore does not receive emails from PlayStation.

But I get emails from them telling me this.

Comments please.
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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: PlayStation password reset emails

Paulbragg71

 

I moved you onto this thread as it would appear to be the same problem and there are responses that may be of use.

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