printer not connecting to network

[stemac005]

Hi all

Switched from sky  to BT full fibre with Smarthub2 that was installed last week.  I have a xerox phaser 6510 printer, not wireless, that I cannot get connected to internet.  I have ethernet cable from back of printer into bt smarthub in same way i had with sky router but when i look on computer/smart phone or log into smart hub i dont see a printer available.

I don't know how to solve it and would appreciate any advice please

[Les-Gibson · Accepted solution]

Did you set the printer up with a static IP address when you were on Sky? if so you'll need to change the network settings to suit the SH2

[stemac005]

Thanks

Changed settings on printer IP address to auto and is working now. 

[Clarabelle17]

How did you do that please?

[gg30340]

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@Clarabelle17 wrote:
How did you do that please?

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Factory reset the printer and set the printer up in the same way as you did when you first got it.

[Clarabelle17]

I wouldn't know how to do that, am hopeless with tech stuff.

[gg30340]

Go to the website of the printer manufacturer and look for the  instruction manual for your printer. It will tell you how to do the reset and how to make the connection.

If you are unable to do that grab a 10 year child off the street and they will manage it for you, it is that easy when you follow the instructions. You can not make it any worse than it already is.