I want to link back to essentially this thread.
I recently BT broadband (BT HUB 6) and it was working effectively, then 2 weeks it will just keep cutting out just like the OP from the previous thread. Every time I will receive this error on every browser on every device. It will happen about 10-20 times in a day sometimes for a few seconds; others for 30 minutes. The wifi will be showing a ! on the signal with the internet and everything connects via ethernet would show no change. Light will stay blue and the odd occasion shows a flashing orange.
I also like to point out that I am using a TP link AV600 from the broadband to connect to my pc upstairs. Which I have used in the past with no problems (but with virgin media).
I have rung BT support so many times and every time they will say that yes we can see the irregularities and we will do some tests but won't be able to find any problems. They would state that my internet is resetting almost 50 times a day? which I am not sure what that means.
An engineer did come out and checked the master socket and did thorough testing and said it was absolutely fine. So recommended a new router (BT HUB-6 ). Fortunately, as we only moved in recently the previous owners left theirs and switched to see if it made a difference. It did not there was no change.
If anyone has any advice or help that would be great.
Solved! Go to Solution.
Welcome to the Community and thanks for your post!
Sorry for the connection problems you've had recently with your broadband and for the delay in my response. How are things with your broadband connection now? If you still need help feel free to post back and we will give you a hand from here.
In the meantime, you can use this link to >> Troubleshoot connection problems <<
Yes, still have a problem I am afraid.
Seems to be mainly during the day and frustrating.
Many thanks for the help in advance.
BT Hub 6A
0 Days, 0 Hours 20 Minutes 43 Seconds
20.00 Mbps / 65.98 Mbps
31981 / 86673
16.5 dB / 12 dB
16389 MB Uploaded / 12466 MB Downloaded
Smart (Channel 6)
Smart (Channel 36)
@haybie Thanks that's what I was looking for. Your connection time is only 20 Minutes 43 Seconds was that caused by a drop or did you have to connect up the Hub 6 to get the router stats? I notice the Noise margin is also quite high which is affecting your connection speed.
@haybie Thanks for confirming that, is there any noise if you try the quiet line test by dialing 17070 option 2 it should be silent on a corded phone but there may be a slight hum if using a cordless handset.
Did the helpdesk ask you to try connecting the hub to the test socket behind the removable faceplate? There may be an network fault causing these drops but we need to rule out the internal wiring and set up first and connecting to the test socket it a good indicator to let us know if the issue is on the network or with your own wiring or equipment.
Thanks for posting back and for trying the quiet line test and connecting to the test socket as per @NeilO's request.
The reason why we ask you to connect to the test socket is to rule out any internal issues. If we book an engineer visit and there is no network fault and the issue was with your internal wiring a charge of £85 would be raised for the visit and we would like to avoid that if at all possible. This link gives a little more info on that: Engineer Home Improvement Service charges
We'll pick this up and manage it to get things fixed for you as soon as we can. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages