Hey @RobbieMac ,
thanks for the advice. yes, the phone line support did mention this charge, The engineer came out did the test and changed the master socket on the wall and did extensive testing using the test socket.
I thought @NeilO was helping me through the process at the moment. Why do I need to send my personal details to you to be contacted another team member? is it a different procedure?
Hi @haybie and thanks for posting.
I'm sorry for any confusion here. Once you send over the details one of the moderators (we're a small team) will pick up and case manage until everything is resolved.
The Engineer came today. Unfortunately, he wasn't a broadband engineer and was surprised he was sent.
He did all the checks on the line and found no problem. He did the quiet test and said it was completely fine.
The only thing he was able to do was reset the card as it was set to only 55mbs and maybe creating the dropouts.
However, since he left it has dropped out a few times still. I am hoping it is only temporary. I will keep an eye on it and see if there is any improvement and let you know.
I'm sorry to hear that you have had a few drop outs since. The first engineer that went out was for broadband. As they couldn't fine an issue we looked at your line. As you advised that the line was noisy, without the Hub connected, I agreed to send an engineer out to test the line to find the source of the interference.
I will be out of the office both tomorrow and also now on Friday. I will be here over the weekend though and I will happily help you if needed.