cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
723 Views
Message 11 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

 

Hey @RobbieMac ,

thanks for the advice. yes, the phone line support did mention this charge, The engineer came out did the test and changed the master socket on the wall and did extensive testing using the test socket.

I thought @NeilO was helping me through the process at the moment.  Why do I need to send my personal details to you to be contacted another team member? is it a different procedure?  

Many thanks,

 

Haybie

 

0 Ratings
Reply
Highlighted
Moderator
Moderator
716 Views
Message 12 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

Hi @haybie  and thanks for posting.

 

I'm sorry for any confusion here. Once you send over the details one of the moderators (we're a small team) will pick up and case manage until everything is resolved.

 

Cheers

 

David

0 Ratings
Reply
Highlighted
Moderator
Moderator
707 Views
Message 13 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

@haybie The moderators work in shifts, I had finished working on the community yesterday afternoon and @RobbieMac took over for the evening.  If you send over your details following @RobbieMac's instructions we'll be happy to help.

0 Ratings
Reply
Highlighted
Aspiring Contributor
697 Views
Message 14 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

@NeilO 

 

OKay, many thanks for your help. 

I sent my details via the private message.

@RobbieMac 

thanks, 

 

Haybie

0 Ratings
Reply
Highlighted
Moderator
Moderator
688 Views
Message 15 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

You're welcome @haybie 

When we get your details we'll take it from there.

Cheers,

Robbie

0 Ratings
Reply
Highlighted
Distinguished Guru
672 Views
Message 16 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

Hi @haybie,

Thanks for taking the time to speak with me today.

I will be in the office on Wednesday until 4pm. Feel free to post up after the engineer has called.

Thanks

DanielS

0 Ratings
Reply
Highlighted
Aspiring Contributor
654 Views
Message 17 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

Hi @DanielS 

 

The Engineer came today. Unfortunately, he wasn't a broadband engineer and was surprised he was sent.

He did all the checks on the line and found no problem. He did the quiet test and said it was completely fine. 

The only thing he was able to do was reset the card as it was set to only 55mbs and maybe creating the dropouts.

However, since he left it has dropped out a few times still. I am hoping it is only temporary. I will keep an eye on it and see if there is any improvement and let you know.

 

Many thanks,

 

Haybie

0 Ratings
Reply
Highlighted
Newbie
650 Views
Message 18 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution
Same keeps happening to me too! Normally when says connection not private its went offline. When I switched like you was fine for couple weeks then we had about a month of constant on/off. Was fine for about a year now it's gone off every sat for the past three days! Everytime I complain about it or go through the broadband test it miraculously comes on again! Really annoying
0 Ratings
Reply
Highlighted
Distinguished Guru
641 Views
Message 19 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

Hi @haybie,

I'm sorry to hear that you have had a few drop outs since. The first engineer that went out was for broadband. As they couldn't fine an issue we looked at your line. As you advised that the line was noisy, without the Hub connected, I agreed to send an engineer out to test the line to find the source of the interference.

I will be out of the office both tomorrow and also now on Friday. I will be here over the weekend though and I will happily help you if needed. 

Thanks

DanielS

0 Ratings
Reply
Highlighted
Aspiring Contributor
626 Views
Message 20 of 26

Re: "Your connection is not private NET::ERR_CERT_AUTHORITY_INVALID"

Go to solution

@Kvass20 

 

So did it go away eventually?

0 Ratings
Reply