Thank you for taking my call today.I was glad to hear that your connection has improved.
I've ran a few checks on your connection and there has been no drop outs recorded on the network over the last 10 days, which is good to see.
Just a random idea but is there any chance this could be external electrical interference, anything in your house close to the phone line / router such as an old frige / freezer / washing machine that my be causing electical noise when it kicks in / is in use.. What sort of area do you live in ? any chance there's industry somewhere between you and the end point of your connection that may be causing electrical noise - seems odd that your quoting it happens at specific times.
Hey, @dubstepzombie ,
we did have a discussion as it could potentially be this. it was weird it did keep going at certain times. We are in the middle in the country and there are a few big industry sites about 10 miles away. one being an eco fuel place.
However, the engineer came round, changed all the ports at the external point and checked the wire coming from the post. And it does seem to have stopped now. we do have some points where the wifi does cutout so that could be the electrical interference.