cancel
Showing results for 
Search instead for 
Did you mean: 
frustrated74
Beginner
254 Views
Message 1 of 5

slow connection detected error

Month ago changed to `infinity`and cannot say have noticed the slightest improvement in speed of anything.

An error message flashed up saying `we have detected slow connection between hub and vision box`

Two questions:

1/ What the Hell does that mean and what could I do about it?

2/ Why has everything, and I mean everything, to do with BT (including getting into this forum) have to be so long winded, complicated and sufficient to try the patience of a Saint?

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
218 Views
Message 2 of 5

Re: slow connection detected error

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
0 Ratings
Reply
frustrated74
Beginner
195 Views
Message 3 of 5

Re: slow connection detected error

Managed to get the stats (below) but speed tester incomprehensible

 

Product name:

BT Hub 6A

Serial number:

+084319+NQ63449920

Firmware version:

SG4B10002244

Firmware updated:

16-Dec-2016

-

Board version:

1.0

Gui version:

1.32.0

DSL uptime:  0 Days, 2 Hours 14 Minutes 55 Seconds

Data rate:

13.61 kbps / 69.04 kbps

Maximum data rate:

13611 / 67606

Noise margin:

6.2 / 6

Line attenuation:

20.7

Signal attenuation:

0 / 207

-

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

13 MB Uploaded / 82 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-R56X

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-R56X

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:20:07:BD

Software variant:

-

Boot loader:

7.33.1

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
192 Views
Message 4 of 5

Re: slow connection detected error

You are connected at 69Mbs, so there is nothing wrong with that.

 

Why is the speed test incomprehensible?

 

Are you using this link http://speedtest.btwholesale.com/

 

How is the home hub connected to the BT YouView box?

 

0 Ratings
Reply
frustrated74
Beginner
167 Views
Message 5 of 5

Re: slow connection detected error

Computer (a tower variety) is remote from hub, no wired connection available and if there were am not sure fully understand all of the other necessities.

Hub is on a shelf below vision box, cable used is perhaps a bit longer than needed (less than a metre would do). It was an old cable from previous set up and am wondering if that may need updating or something, if so what spec?

0 Ratings
Reply