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benkei
Newbie
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Message 1 of 2

wifi no internat

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 my new mobile phone, Honor 8S, will connect to my BT hub wi-fi but says there is no internet, whilst my old mobile connects to the wi-fi and there is internet available any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: wifi no internat

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If you have not already done it, make sure you have turned off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

Once  you have done that "forget" any connection you have made to your hub on your phone, restart the phone and re-make the connection.

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