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bassplayer1
Beginner
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Message 1 of 3

1471 reports different number than 1572

We have tried to block several scam numbers recently using 1572. However the last number reported by 1572 isn’t the number which was used and is reported by 1471.

When you try to add it to the barred list, call protect just says you’ve already added that number!!! (usually a 01234.. number)

So basically scammers have found a way through BT call protect and BT seem unable to fix it. They will still try to flog you a phone which lets you select a list of numbers you will only accept calls from though!

Meanwhile millions of vulnerable people are being distressed by scam calls. Well done BT!
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Distinguished Expert
Distinguished Expert
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Message 2 of 3

Re: 1471 reports different number than 1572


@bassplayer1 wrote:
We have tried to block several scam numbers recently using 1572. However the last number reported by 1572 isn’t the number which was used and is reported by 1471.

When you try to add it to the barred list, call protect just says you’ve already added that number!!! (usually a 01234.. number)

So basically scammers have found a way through BT call protect and BT seem unable to fix it. They will still try to flog you a phone which lets you select a list of numbers you will only accept calls from though!

Meanwhile millions of vulnerable people are being distressed by scam calls. Well done BT!

Do you know which number the call shows in the Call Protect logs?

It will probably be a voip call. These are difficult to block on Call Protect, as the caller keeps changing the number. Screening callers from the phone is sometimes the only solution....or perhaps a separate call blocking device........

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bassplayer1
Beginner
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Message 3 of 3

Re: 1471 reports different number than 1572

Yes, an alternative blocking device BT want vulnerable people to pay extra for.

The technology is there to block these calls at the exchange end. We used to be able to set up a ‘friends and family’ list for cheaper calls, so no reason why customers could be given the option to select numbers they will only accept calls from.

Obviously emergency services should be able to bypass this but at the end of the day some people don’t have a land line in the first place!! (maybe that’s the answer?)
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