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phil76
Beginner
2,368 Views
Message 1 of 16

1471

Hey, why can't I cancel my 1471 service?

 

I don't want it and the lady on phone said I can't cancel it...

 

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15 REPLIES
phil76
Beginner
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Message 2 of 16

Bt graphite 2500 and pin lock?

Can I lock a BT Graphite 2500, so you need a pin to use it? Not as in keypad lock...

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Distinguished Sage
Distinguished Sage
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Message 3 of 16

Re: 1471


@phil76 wrote:

Hey, why can't I cancel my 1471 service?

 

I don't want it and the lady on phone said I can't cancel it...

 


Its a free service and part of the normal package, why would you want to cancel it?

 

See http://bt.custhelp.com/app/answers/detail/a_id/8493/~/bt-1471

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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phil76
Beginner
2,361 Views
Message 4 of 16

Re: 1471

Hi thanks for your reply, want to cancel cause i can't to get it through to my family to use redial and not 1471/3... which isn't free...

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Distinguished Sage
Distinguished Sage
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Message 5 of 16

Re: 1471


@phil76 wrote:

Hi thanks for your reply, want to cancel cause i can't to get it through to my family to use redial and not 1471/3... which isn't free...


Use 1471, write down the number, put the phone down, then call them back. You do not have to use the callback facility.

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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phil76
Beginner
2,353 Views
Message 6 of 16

Re: 1471

Sry but you have not read my reply... my family insist on using it ,1471/3, or forget about its costs , even though the phone has a redial funtion which is easier to use and free... My point is why cant I opt out of 1471?

 

BT didnt activate it until I switched to infinity, even though my previous Broadband package (for 3 months) was inclusive of 1471. So if they can activate it, why can't they deactivate it? I spent 3 months without when I should have had it, and thats what I'd like to regress to.

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Distinguished Sage
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Message 7 of 16

Re: Bt graphite 2500 and pin lock?

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phil76
Beginner
2,310 Views
Message 8 of 16

Re: Bt graphite 2500 and pin lock?

Hey thanks, but no thanks...

 

Seems Bt has taken away power from the bill payer...

 

I don't want my kids using 1471/3, but I cant cancel it...

 

http://community.bt.com/t5/Phones/1471/td-p/452497

 

I dont want my kids phoning mobiles, but I can't PIN lock my BT phone.

 

I remember a time when it was easy and free to do this stuff, but not now... BT have special service for you if you are prepared to pay...  

 

So I guess BT know there's money in kids making mistakes with the house phones...

 

Well done... on for your loss...

 

 

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phil76
Beginner
2,337 Views
Message 9 of 16

Re: 1471

Hey thanks, but no thanks...

 

Seems Bt has taken away power from the bill payer...

 

I don't want my kids using 1471/3, but I cant cancel it...

 

http://community.bt.com/t5/Phones/1471/td-p/452497

 

I dont want my kids phoning mobiles, but I can't PIN lock my BT phone.

 

I remember a time when it was easy and free to do this stuff, but not now... BT have special service for you if you are prepared to pay...  

 

So I guess BT know there's money in kids making mistakes with the house phones...

 

Well done... on your loss...

 

 

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phil76
Beginner
2,341 Views
Message 10 of 16

Re: HOW DO I GET BT TO REPAIR A FAULT ON MY PHONE LINE

Seems Bt has taken away power from the bill payer...

 

I don't want my kids using 1471/3, but I cant cancel it...

 

http://community.bt.com/t5/Phones/1471/td-p/452497

 

I dont want my kids phoning mobiles, but I can't PIN lock my BT phone.

 

I remember a time when it was easy and free to do this stuff, but not now... BT have special service for you if you are prepared to pay...  

 

So I guess BT know there's money in kids making mistakes with the house phones...

 

Well done... on your loss...