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twirl58
Aspiring Contributor
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Message 1 of 3

After having 3 scam phone calls in quick succession last week BT chat added the 1571 service to our account. Whilst I can add numbers to the blocked list through the app when I dial 1571 I get the message that it isn't enabled on this line. According to the app we have 1 message that we cannot access. Also, if we do ever gain access to the message is it free to listen to the message please? Thank you. 

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garybs29
Recognised Expert
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Message 2 of 3

Re: 1571

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The call protect number is 1572, 1571 is for voicemail which is chargeable so if you don't have it you'll get that message

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twirl58
Aspiring Contributor
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Message 3 of 3

Re: 1571

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Oops 🤭 no wonder I wasn't getting anywhere! 

Thank you so much for your help. 

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