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JerH73
Newbie
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Message 1 of 8

2nd landline

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We have recently changed over from Sky to BT for broadband and telephone. While with Sky we had a working landline downstairs and upstairs.

While waiting for an e-mail advisising me that I was good to go with setting up the broadband, an engineer actually arrived at the door and advised that there had been a problem with the line and he proceeded to set up the broadband for us.

Both the broadband and downstairs landline have been working fine since the set up but the upstairs landline is no longer working. Is it the responsibility of BT/Openreach to fix this as it seems possible the connection was lost during the set up or is there something additional I can do to fix it?

After calling BT they told me they are only responsible for the master socket but they have referred it to Open Reach - has anyone else had this problem?

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: 2nd landline

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when you say 2nd line was the conenction upstairs just an extension of the socket downstairs which is the actual master socket?  if it is any internal wiring is reponsibility of homeowner  from your description  sounds like the engineer has just not reconnected the upstairs extension wiring in master socket



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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: 2nd landline

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Welcome to this user forum.

If the upstairs phone socket was an extension, then that may have needed to be disconnected to make your broadband work. Unfortunately extension wiring is the respossibility of the customer.

Did Openreach change the master phone socket, if so, which one does it look like now?

Master socket with one socket

Or

Master socket with two sockets

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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JerH73
Newbie
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Message 4 of 8

Re: 2nd landline

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Its a one socket one. Its says  Open Reach on the front and Master Socket 5c on top.

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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: 2nd landline

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I think that is the second one, does it have clips on the side, and was it fitted when Openreach visited?

 

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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JerH73
Newbie
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Message 6 of 8

Re: 2nd landline

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Yes- that's the one.

It was fitted by the Open Reach engineer.

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: 2nd landline

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@JerH73 wrote:

Yes- that's the one.

It was fitted by the Open Reach engineer.


The wiring to the extension, should be connected to the block underneath the bottom section, as shown on this picture NTE 5C extension terminals

Its possible that its been forgotton. If so, you just need to reconnect it yourself.

 

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

Distinguished Guru
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Message 8 of 8

Re: 2nd landline

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As IMJOLLY asks, these 2 sockets you have were they 2 separate numbers or were they just 2 sockets on the same number.
You say that you had a visit from an Openreach engineer. Did he change one of the sockets by any chance?
If so he may not have correctly connected up the extension socket.
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