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A1944
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Message 11 of 27

Re: 85 year old with unreliable phone service - no ringback from India

I have had a text message to say that his phone should now be working, but it was very cryptic.  Can anyone at the mods find out any more than that please - just to set our minds at rest.

 

The last I heard before that was a phone call from an engineer asking when someone would be at home and then he said he was off to the exchange.

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Message 12 of 27

Re: 85 year old with unreliable phone service - no ringback from India

Hi A1944,

 

It looks like the engineer has closed off the fault as resolved. Is the fault still there? I see the advisor managing the case is due to call tomorrow.

 

Neil

Community ModeratorNeilO
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A1944
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Message 13 of 27

Re: 85 year old with unreliable phone service - no ringback from India

Thanks Neil.  I cannot yet say whether the problem has gone.  When you say the advisor will call, do you mean a phone call or a visit?  A phone call to me would be preferable.

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Message 14 of 27

Re: 85 year old with unreliable phone service - no ringback from India

yes it will be a phone call
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Message 15 of 27

Re: 85 year old with unreliable phone service - no ringback from India

Yes it will be a phone call.

 

Neil

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A1944
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Message 16 of 27

Re: 85 year old with unreliable phone service - no ringback from India

Thanks John.  Yes, hopefully.

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A1944
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Message 17 of 27

Re: 85 year old with unreliable phone service - no ringback from India

Sorry Neil,

 

I didn't notice your posting as it had the same wording as John's.

 

Many thanks for your help, hopefully that will be the end of a long saga.

 

We had a call from him at about 2000 tonight and it was fine, but only time will tell.

 

If I need to, I will resurrect this thread, but hopefully I will not.

 

cheers

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A1944
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Message 18 of 27

Re: 85 year old with unreliable phone service - no ringback from India

To clarify, when I said we had a call from "him" last night, I was talking about my brother-in-law, not the advisor!

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A1944
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Message 19 of 27

Re: 85 year old with unreliable phone service - no ringback from India

Final update. 

 

No renewed problems so far. 

 

We had two calls yesterday, one to me and one to my BiL, from BT to say that a fault had been rectified "in the network" (whatever that really means) so hopefully that will be an end to this saga which, although it has only been on here a few days, has actually been going on, intermittently, for many months and has been highly frustrating for us all.

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A1944
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Message 20 of 27

Re: 85 year old with unreliable phone service

I regret to say that this problem has emerged yet again, so the attempt made a mere two weeks ago was a failure. 

 

We rang him this evening as usual and, once again, he could not hear us even though we could hear him.  A minute later we tried again and it was fine.

 

This is, for an 85 year old customer, a potentially dangerous situation which needs to be treated with the highest priority.

 

Could one of the mods please take this onboard and raise it, as extremely urgent, with the engineers as a regularly recurring fault.

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